I paid for my first ticket on November 5th - $959.08. Due to an error with my middle name when I reserved the ticket, I was advised to submit a feedback form with a name correction. Also, I was advised to buy a new ticket, so on November 6, I bought a new ticket and paid $999.10.
I am very upset because I had to pay for this ticket twice, and all the answers I get when I call to check the status of my refund is to wait. I purchased my ticket online through the website CheapOair. Should I contact them too to speed up the process?