See Beware of scam email messages for recent examples of email spam.
Keeping your information safe
At SaskTel, we're committed to the safety and security of our customers’ personal information.
While we use many safeguards to protect your information, your actions are vital to keeping your information secure. Here are 2 of the most important things you can do:
- Improve and change passwords for your email and online accounts
- For more information, see Passwords, below
- Recognize phishing and smishing attempts (phishing by text message)
- For more information, see Email and text messages you receive, below
- For more information, see Email and text messages you receive, below
We also recommend you follow these best practices to protect yourself online:
- Try to use a unique password for every account
- Don't share personal or other sensitive information on social media or online
- Use strong anti-virus and anti-malware/spyware software programs on your devices
- See Understanding malicious traffic notifications for a list of anti-virus software subscriptions
- Keep your device software up to date and install security patches as soon as they're available
- Remember that a legitimate business will never ask you to confirm personal or account information in an email, phone call, or message you were not expecting
If you get an email or text message asking for personal information and it looks like it came from SaskTel, learn how to confirm and report phishing. See Beware of phishing by email and text messaging.
Learn about
We strongly encourage you to:
- Change your email passwords regularly to keep your accounts secure
-
Create better passwords for your email and online accounts
-
See Creating a strong password for tips
-
Changing your sasktel.net password
There are 2 ways to change your sasktel.net password.
- If you don't know your password:
- If you know your password:
Spam and scam messages
Beware of
- Scam email messages
- Phishing by email and text messaging
- Refund scams by text message or email
- Online survey scam
- mySASKTEL phishing email
- A mySASKTEL password reset email you didn't request
Email security is important.
"Email is the primary method hackers use to deliver harmful programs to an organization or individual." (Source: VadeSecure)
"...90-95% of all successful cyber attacks begin with a phishing email." (Source: IT Governance)
Reducing spam
Managing spam on your sasktel.net account
- Setting your spam filter preferences
- Reviewing spam messages
- Marking email as spam
- Limits for sending email in sasktel.net
What messages are not scams or spam?
Learn about
- Bill payment messages from SaskTel
- Email messages from SaskTel
- Text messages from SaskTel
- Premium text messages
- Managing your SaskTel communication preferences
If your contacts have received email messages that look like they came from you, but you didn't send them, your name and/or email address has likely been spoofed. If those messages were actually sent from your email account, then your account has been hacked which is different from spoofing.
Learn more:
- Email spoofing: what is it and how to stop it (Cybernews)
- Digital Security by SaskTel
- Click Buy or contact us to subscribe: See Contact Us for options and hours
- Adding a PIN (password) to your SIM card
- Changing and resetting your SaskTel passwords and PINs
- Managing your username and password for mySASKTEL and eBILL
- Managing usernames and passwords saved in your browser
