Questions tagged [ticket-system]
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7
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OTRS. Auto Responses. How to set them to be automatically marked as read (not starred)?
Context:
on OTRS, it is a good practice to set Auto Responses to customers, in order to make them feel supported outside of the working hours of the people who will read the Tickets;
however, the ...
0
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1
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OSTicket Email attachment not working correctly
I have installed OSTicket v1.9.12 two-three years back. It is working fine except image attachments. Initially attachments were saved in MySQL but as tickets started growing, the system became bit ...
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OTRS outbox: view sent messages
We use OTRS to communicate with customers. We had a problem with our outgoing mail, and we want to see what mails have been sent out from OTRS. Is there something like an OTRS outbox where I find a ...
- 83
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A "clip" or active webpage on desktop/sidebar with admin access/macro
Hopefully I explain this well. I commonly log into a support system that keeps track of active tickets. Instead of navigating to the support page, logging in, and posting a query for new tickets, ...
- 497
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2k
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PHP Ticketing software with time tracking
Looking for an opensource ticketing software with time tracking feature to log hours. I have looked at a couple of webapps but I am specifically looking for a software that I can download and install ...
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2
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Redmine - How to list all attachments in a project
I was wondering if there is any way in Redmine to get a list of all attachments with links to the respective tickets (or see only tickets that have an attachment).
I did not find any filter for this.
...
- 163
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Ticket support infinite loop issue [closed]
Suppose our client, Bob, has the following email address: [email protected]. He has setup an auto responder on this address, so if you send a mail to it, it automatically replies with:
Thank you ...
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