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I have recently upgraded from Windows 8.1 to Windows 10 and it appears that it mostly successful. By and large I'm pretty happy with the upgrade however there is now a problem with turning off my laptop.

When I use any of the 'off' variations (shutdown/hibernate ext.) the laptop acts like its turning off and boils down to a low hum - but never actually turns off. Moreover the button becomes unresponsive to any further presses so that I can not turn on my computer without first enforcing a 'hard' shutdown by holding the button - which is bad for my laptop and will reduce its life considerably.

How can I resolve this?

Here's some info in case it's needed 

Product name:HP Pavilion 15 Notebook PC 
BIOS:F.34-12/19/2014
Keyboard revision:77.35
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i5-4288U CPU @ 2.60GHz
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  • Hmm, interesting one. Have you tried updating the Chipset Drivers, or installed a newer BIOS revision (if there is one). One suggesting for the Chipset would be to obtain the latest driver from the Intel Website, rather than HP.
    – James
    Commented Aug 26, 2015 at 10:45
  • Try using command shutdown -s -f -t 1 if that does not shutdown the computer completely, something is definitely broken. If it works, maybe your computer is entering sleep/hibernation instead of true shutdown.
    – mnmnc
    Commented Aug 26, 2015 at 12:01
  • Pressing the power button to turn off your laptop will not reduce its life in any way.
    – qasdfdsaq
    Commented Aug 26, 2015 at 12:02
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    @James no I have not tried this as I've not actually heard of Chipset drivers. I think this would be a last resort right? Installing a new BIOS seems rather drastic
    – CiaranWelsh
    Commented Aug 26, 2015 at 12:42
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    Yes, hence I upvoted the question as ACPI issues with Windows 10 are quite common right now. A new BIOS is not drastic. There are two things that control power: the BIOS and the chipset/ACPI drivers in Windows. You should update both.
    – qasdfdsaq
    Commented Aug 26, 2015 at 12:48

1 Answer 1

Reset to default
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Please downgrade Intel Management Engine Interface driver from v11xx to v9.5xx. Sleep And Shutdown problem solved... And also disable automatic update of drivers.

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