The device was acquired through a re-seller from an unknown seller. Problem is the admin account has been set up and no one knows the password or even username. Does anyone know of a way to reset the password without having to reconfigure the device? Tried using admin:password, supervisor:blank, supervisor1:blank, blank:sysadm, administrator and so on in the Web Image Portal to no avail.
1 Answer
You may need to reset the printer to factory defaults. That will reset everything, including passwords. I found this here:
Press the "./*" key and the "#" key on the Ricoh copier at the same time and hold for 10 seconds. Nothing will seem to happen until you hold both buttons down for the full 10 seconds. Once 10 seconds is reached, the copier will shut down and begin to reboot. During this process, the Ricoh is resetting itself to factory default settings.
It does not list which models it applies to but it's worth a try.
