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I have been doing some research but I have been coming across many different answers that do not seem to be working.

I have been told that creating a new group will work but the problem for me is that it will not allow me to even open Google Hangouts. I have Google Chrome extension and the Google format but I cannot use either one.

The app is used for personal matters and the Chrome tab is used for school work and studying.

I do not understand computers as extensively as everyone on this site and would like to fix Google Hangouts.

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1 Answer 1

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Try to clear the cache and to sign in and out a few times while restarting the browser. Sometimes the problem resolves itself after some tries and even reboots.

If this doesn't resolve itself after a few tries and a day or two, then your account may be corrupted. Try creating a new account, and if it works then save your data, such as bookmarks, and move over to that account.

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  • This is really a comment and not an answer to the original question.
    – DavidPostill ♦
    Commented May 19, 2020 at 17:31
  • @DavidPostill: Not if it fixes the problem, it isn't.
    – harrymc
    Commented May 19, 2020 at 17:34
  • thank you this work very well and only took me about three minutes.
    – Henry Hartin
    Commented May 19, 2020 at 19:53

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