2

I usually never restart or shut down my computer, since I always put it in hybernation mode, so I don't know when this issue started.

System

  • Windows 10 Insider (19592.1001)
  • Dell XPS 9570 i7, 32GB

Symptoms after reboot

The first 5 minutes or so

  • Windows starts normally
  • Fans spin up
  • Mouse, keyboard works
  • Interacting with Windows works normal
  • Task manager does not show any process eating up CPU or RAM
  • Procmon64 shows the usuall event log (autoscrolling)

The next 10 minutes

  • Windows becomes unresponsive, all programs freeze
  • Mouse, keyboard become laggy (~ 1fps)
  • Interacting with Windows impossible
  • Task manager still not showing any process eating up CPU or RAM
  • Procmon64 lags with autoscroll showing a bunch of WavesSvc64.exe events, and eventually stops autoscrolling at all, because of total freeze

Finally

  • Everything works normal again
  • Procmon64 starts autoscrolling again

Things tried so far

  • Disable all Startup apps (didn't work)
  • Uninstall Waves MaxxAudio Pro

Any suggestions?

Improve this question
2
  • Does this problem happen if you boot into Safe Mode?
    – Ramhound
    Commented Mar 27, 2020 at 11:36
  • Open Windows normally and do nothing with it for 1 minute. Open a command prompt (CMD.EXE). Type CHKDSK /F then close the Command prompt, wait 5 seconds, then reboot. If that does not help, turn off hibernation (comand prompt powercfg /hibernate off) restart then turn /hibernate on. This gives it a fresh start with the Hibernation file. If all else fails, run a memory check. Sometimes clearing the Pagefile helps also. I have had problems where Pagefile.sys was causing errors with opening applications. Turned it off then, reboot, then back on.
    – vssher
    Commented Mar 27, 2020 at 12:33

1 Answer 1

Reset to default
3

I ended up uninstalling and removing the Waves-driver for Realtek.

  1. DeviceManager -> Sound -> Realtek Audio -> Uninstall
  2. dism /online /get-drivers /format:table locate the inf-file of the corrupt driver
  3. pnputil.exe /d oemXX.inf (where XX is the number of the file)
  4. Reboot
  5. Install Realtek Audio drivers from Dell support website again
  6. Reboot
  7. Enabled Waves MaxxAudio Service Application under Startup Apps
Improve this answer
5
  • This stupid application has been the bane of my existence. Wish there was some way to fully uninstall it and use a generic driver, but haven't had any luck. This did the trick for now. Kudos!
    – sheng
    Commented Aug 29, 2020 at 21:13
  • Out of curiosity: Do you also have extreme GPU and throttling issue lately with the newest BIOS 1.17.1? My 9570 would throttle down to 0.7GHz when doing GPU intensive tasks, like gaming or working in UE4.
    – ad_on_is
    Commented Aug 30, 2020 at 22:12
  • I'm on an XPS 7590 BIOS v1.8.1, but I haven't noticed anything. I also don't do a lot of GPU-intensive stuff... Hope you figure something out!
    – sheng
    Commented Sep 1, 2020 at 0:15
  • Sadly this is not working in 2022. Windows will just install the old driver by itself, including WavesSvc64.exe. One reboot and it's all over again. It takes 100% of one CPU core in my system. It does nothing. It doesn't respond to user inputs. It's a malware.
    – Yvon
    Commented May 26, 2022 at 15:08
  • @Yvon I'm sorry, but I can't help you anymore. I use a Legion 5 and Linux as my daily driver now.
    – ad_on_is
    Commented May 29, 2022 at 9:37

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