0

I'm trying to figure out these couple of Blue Screens and I can't figure out what's going on. have a brand-new Thinkpad T590 (replaced the SSD with a 1TB SSD from Crucial, wasn't gonna give Lenovo $200 for it), but I'm not sure that's the problem. The PC was working fine for months and all of a sudden it started bluescreening.

I've ran sfc /scannow and got the following log. CBS.log

Then I ran DISM /Online /Cleanup-Image /RestoreHealth which did find errors and supposedly fixed them. Running both commands now after reboots finds no errors bu the computer still reboots

Finally I ran chkdsk C: /f /r /x and it found no issues.

I've also tried opening the PC and reseating the SSD to no avail.

I've updated all the drivers and the BIOS/UEFI using both the Lenovo Vantage software built into the PC and the web-based driver scan tool. Everything is up to date.

The only thing I can think of that I haven't done yet, that seems to maybe cause this issue is disabling the antivirus (Webroot Secure Anywhere 9.0.26.61).

Any help is greatly appreciated.

enter image description here enter image description here enter image description here

Improve this question
6
  • If it's brand new, send it in for warranty. To me, it seems you have a SATA controller that has failed or the SATA port connector has gone bad. Fixing those issues would require a new motherboard.
    – DrZoo
    Commented Oct 20, 2019 at 6:59
  • See the answer of AlexanderBrandy on this Microsoft Community page
    – spike_66
    Commented Oct 20, 2019 at 9:59
  • @DrZoo I'm honestly not sure. I ran the diagnostics tests in the BIOS and also ran MemTest86. All came back normal. I believe Lenovo's diagnostic tool tests the SATA bus
    – audiFanatic
    Commented Oct 20, 2019 at 19:45
  • @spike_66 Are you talking about the disabling of fast startup? I feel like that's patching the problem and not fixing it. It should just work
    – audiFanatic
    Commented Oct 20, 2019 at 19:50
  • I disabled fast startup recently, because after upgrading to build 18999 my PC didn't shut down properly and when holding the start button to shut it down, it restarted, perhaps on a wake-on-lan request. With fast startup disabled the problem has never occurred again. I have noticed a delay in booting of about ten seconds (Samsung 860 1 TB SSD). On this page pros and cons of fast startup.
    – spike_66
    Commented Oct 20, 2019 at 20:43

0

Reset to default

You must log in to answer this question.

Browse other questions tagged .