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I recently got a new PC. As I always do, I wiped the SSD & reinstalled windows 10 from scratch.

Since installing v1903 it has randomly started shutting down when I hibernate - whether through the option in the power menu or the power button. This could be something to do with v1903, but I don't know that, and can't roll it back to an earlier version because I run several apps for work that require v1903. I have run the power troubleshooter, which turned up nothing.

I am running a dell latitiude E7440 with 16gb of ram, a 256gb SSD, an intel i7 and windows 10 pro.

Can anybody help me fix this problem?

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  • have you correctly updated all the drivers ??Randomly shutting down ?? are you saying that it does hibernate sometimes ?
    – Elmo
    Commented Jul 25, 2019 at 5:14
  • Yes, but not other times.
    – Legorooj
    Commented Jul 25, 2019 at 7:47
  • Update your BIOS
    – Elmo
    Commented Jul 25, 2019 at 7:58
  • I'll see if there's an update. Good idea though. Why I didn't think of it...
    – Legorooj
    Commented Jul 25, 2019 at 7:59
  • good to update but I don't think that will solve anything because you said that it does hibernate sometimes...its a weird issue...are you using a touch screen ...then maybe there might be any screen touch calibration issues.
    – Elmo
    Commented Jul 25, 2019 at 8:03

1 Answer 1

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According to microsoft you could try running "Power troubleshooter", it should fix all power relatied option (instructions to do that are int he link). If that however doesn't solve your problem, try turning of "Hybrid sleep", as instructed here.

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  • Tried both of those options. The one for hybrid sleep doesn't even appear.
    – Legorooj
    Commented Jul 25, 2019 at 7:47

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