I have created a subdomain using plesk panel 12.5 but when I type it's address the browser gives error err_name_not_resolved. But when I used the preview option on plesk panel it shows the site. I want it to work with the subdomain address also. I have checked other questions but they didn't helped. Please help it's urgent.
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If its urgent, provide the domain name and I can do an authorative lookup and advise if the problem relates to the authorative DNS or caching.– davidgoCommented Mar 14, 2017 at 2:27
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Domain name is : test.britishuniversityfair.co.uk– Ali RazaCommented Mar 14, 2017 at 2:53
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The main domain is working but subdomain doesn't.– Ali RazaCommented Mar 14, 2017 at 3:03
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I've queried a authorative nameserver for that subdomain and its not answering with a valid response. This means that the problem is not to do with caching, and has to do either with the way Plesk is interacting with the nameservers, or, more likely, it is not authorative - ie you are updating the records in the wrong place. (The nameservers are ns07.domaincontrol.com and ns08.domaincontrol.com )– davidgoCommented Mar 14, 2017 at 3:32
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After creating subdomain In the DNS settings I enabled the name servers which was shown there and all of the records like a cname etc. were created.– Ali RazaCommented Mar 14, 2017 at 3:36
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1 Answer
It was resolved after I contacted the team who was managing the client's domain name and asked them to create a sub domain pointing to the server IP address.