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I've a client with a Lenovo A540 All-in-one, 8GB RAM, 1TB SSD drive, Win 8.1. She is occasionally getting low memory errors.

The computer is relatively new, has had an active BitDefender subscription from day 1 and AFAIK, has the latest drivers installed. Memory is managed by Windows (no changes made to paging file settings).

System shows Commit Charge at over 95%, which I suspect is related to the low memory error. See link.

Sysinternal Process Explorer memory results are also shown in the below link.

Any insights about how to identify the culprit here? I'm offsite in another city and troubleshooting via remote, so must be careful about disabling startup services.

Screenshots:

Commit Charge:

enter image description here

Process Explorer:

enter image description here

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  • This explains what is really going on.
    – Ramhound
    Commented Jul 7, 2015 at 18:50
  • Hi Ramhound. That page you linked to suggests manually modifying the paging file to enlarge it. Windows has already allocated 30GB, which seems ample. I'm reluctant to alter the paging file size if the problem could be a memory leak or misbehaved driver. I was hoping that the process explorer results shown in the link I provided might provide some insight.
    – Veni Vidi Vici
    Commented Jul 7, 2015 at 19:13
  • Your link gave me a permission error. Use the upload image option and post just the urls
    – Ramhound
    Commented Jul 7, 2015 at 19:21
  • You can verify its a memory leak from a driver by selectively loading each individual device driver
    – Ramhound
    Commented Jul 7, 2015 at 19:22
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    Start8 - Stardock. From what I know about it, it hooks into explorer and can/has caused issues, such as crashing windows explorer due to some interaction with search indexer. A series of crash & recover cycles could easily cause odd behavior. I would start there. After than, look for cruft like "memory/cache enhancers" that some laptops are bundled with.
    – Yorik
    Commented Jul 7, 2015 at 20:16

1 Answer 1

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My wife has the same computer. We had the same problem. Google Chrome kept crashing. I used the "Search" function and typed in memory. A "Diagnose Memory Problems" app came up. I ran this and had no further problems. The memory issue fixed itself. Good luck.

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  • Next time I remote into the Lenovo, I will look for that app. Thank you.
    – Veni Vidi Vici
    Commented Jul 9, 2015 at 21:21

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