Outlook keeps crashing when open and it connected to the server and trying to download emails on Windows 10 for a week now. Errors are given below for reference. Please advise what is the best way to fix the issue.
Windows: 21H1 Build 19043.1348
Outllok/Office: 2016 MSO (Version 2110 Build 16.0.14527.20270) 64-bit
Most of time we get below error and Event Id 1000 and 1005 are recorded.
Windows cannot access the file C:\Windows\System32\C_949.NLS for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Microsoft Outlook because of this error.
Program: Microsoft Outlook File: C:\Windows\System32\C_949.NLS
Tried to run Outlook in safe mode but no help. Reinstalled Office with no help. Finally reinstalled Windows and office but still no help.
1000:
Faulting application name: OUTLOOK.EXE, version: 16.0.14527.20276, time stamp: 0x6186f169 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1348, time stamp: 0x76fcd692 Exception code: 0xc0000006 Fault offset: 0x0000000000011e96 Faulting process id: 0x20b4 Faulting application start time: 0x01d7da1aff5e9d0d Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 4ac83f51-b729-4fde-b0e3-47c5e05d43c0 Faulting package full name: Faulting package-relative application ID:
1005:
Faulting application name: OUTLOOK.EXE, version: 16.0.14527.20276, time stamp: 0x6186f169 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1348, time stamp: 0x76fcd692 Exception code: 0xc0000006 Fault offset: 0x0000000000011e96 Faulting process id: 0x20b4 Faulting application start time: 0x01d7da1aff5e9d0d Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 4ac83f51-b729-4fde-b0e3-47c5e05d43c0 Faulting package full name: Faulting package-relative application ID:
Edit-1: I also removed the existing profile from control panel Mail and created a new profile before reinstalling Office but that did not help.