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For some reason, my Microsoft Outlook 365 desktop application is not showing desktop notifications for new mail. Does Outlook 365 need to be open in order to show the notifications? I would guess not but if so that's the issue.

Otherwise, what else could be the issue? Below, I've listed what I've tried so far. I installed this earlier today so I haven't messed with any other settings.

1) All Settings > System From the panel on the left select: Notifications & Actions. In the "Get notifications from these senders" section at the bottom, click on Outlook. Make sure that you have enabled all notification options. Close Settings

2) File > Options > Mail. Under Message arrival, select Display a Desktop Alert check box and then select OK.

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In order for new Mail to show, Outlook needs to be open. You can minimize it, but Outlook needs to receive the mail for the icon to light up.

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  • Ah! Well, that solves my issue and answers my question. It was simply a misunderstanding on my end. Thank you!
    – echo
    Commented Dec 27, 2019 at 20:42
  • Good luck - Glad it is all working for you
    – anon
    Commented Dec 27, 2019 at 21:02

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