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Just used the export feature of MS Outlook 2016 to backup my emails.

  1. Created a PST file and dragged items into the data file.
  2. The file has a nice size (+120 MB).
  3. I closed down MS Outlook and re-started it and opened the archive.

It indicates that I have data (e.g. ### items unread), but it won't display any message.

Older archives I made in a similar way appear to behave as I expected.

What might be the problem?

Portion of folder tree indicating I opened archive named 'E-mail 2017'

enter image description here

Banner indicating no messages to show me Banner indicating no messages to show me

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  • Maybe try to open the .pst with thunderbird or some other email client. That'll at least tell you if the .PST is working.
    – user951788
    Commented Nov 13, 2018 at 7:58
  • Good idea. Will check... Didn't know that T-bird accepts PST.
    – user3533030
    Commented Nov 14, 2018 at 17:50
  • It might not, actually. You might have to convert the .PST into something Tbirdie likes better. I had to do that once. Wasn't fun. Like I said, at least you'll know if it's your .PST or just Outlook being.. Outlook.
    – user951788
    Commented Nov 15, 2018 at 8:49

3 Answers 3

Reset to default
4

This worked for me: Click on View, then click on Change View, then change the state from Hide Messages Marked for Deletion to Preview.

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  • 1
    brilliant - you saved me from email disaster- working on windows 10 and office 365 perfectly
    – cloudxix
    Commented Jul 24, 2022 at 15:28
2

MNos' post worked for me.

I noticed that the messages were still 'marked for deletion', so in each item's right-click menu, there was 'undelete' but 'delete' was greyed out.

This link describes a macro to change the message and folder type, as it relates to the type (IPF.Imap vs IPF.Note). I have just tried it and it appears to work brilliantly.

https://www.slipstick.com/developer/code-samples/change-outlook-folder-type-export/

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According to the last image, it seems that you selected the root folder. Please locate to "Inbox" to check the result.

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1
  • Thanks, but I did do that already.
    – user3533030
    Commented Nov 14, 2018 at 17:49

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