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I am having an issue with a printer on our network. It is a Sharp MX-2310U printer. Our network can see the printer and we can access the printer's webpage but it will not print whatsoever on any computer.

Things I have tried; Checked the Driver - It is on it's correct driver. Checked the port - It is on the correct port. I can print a test page ONLY from the printer webpage. I have removed and re-added the printer. Checked it's settings. Pinged the printer - pinged successfully.

I am not sure what else to try as this is happening to all computers.

Any ideas on what I can do to get this sorted, maybe something I haven't tried yet?

Any help is very much appreciated. Thanks Ethan

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  • Please supply information how HOW the port is configured. There are several ways this can be done. Windows has at least 4 versions by default (more can be installed) and most printers can do at least 2. We can't guess form your information if the correct combination is used.
    – Tonny
    Commented Jun 22, 2017 at 12:28
  • Looking at the port settings for the printer it is using LPR protocol and it doesn't have SNMP Status enabled. If I am missing anything let me know.
    – Ethan
    Commented Jun 22, 2017 at 12:32
  • Lpr... Ok. Are you sure the queue-name is set correctly ? This can be case-sensitive in some printers. Most Sharp models use "lp" without the quotes.
    – Tonny
    Commented Jun 22, 2017 at 12:38
  • And obviously LPD must be enabled in the printer too.
    – Tonny
    Commented Jun 22, 2017 at 12:39
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    It it spools and disappears the printer is accepting the job. Look for the problem inside the printer. Not in Windows.
    – Tonny
    Commented Jun 22, 2017 at 13:23

1 Answer 1

Reset to default
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Had similar issue with a MX-2610N with Win10 machines, print jobs sent to the device cause it to whirl and spin up like its going to print but nothing actually happens.

As Tonny indicated the problem was the Sharp MX-2610N in my case the device was still set on an old domain and DNS. IP was correct but as soon as I reset the domain and DNS the printer now worked.

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