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I am helping someone with an odd keyboard and mouse issue.

Her keyboard and mouse will both stop working at random times. There is no pattern to it, just completely random. I can connect to her machine remotely, move the mouse, open new programs, and type. However, she can do none of these things, but she is able to see what I am doing.

I have done the following:

  • Checked for updates on the mouse and keyboard drivers.
  • Ran malware scans.
  • Restarted the machine.
  • Disabled the USB sleep option.
  • Switch USB ports on the machine

Still no luck!

The keyboard is wireless, but the mouse is not and they both stop working at the same time. The Operating System is Windows 7 Pro x64, and the computer is a Dell Optiplex 3010

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  • Have you checked the USB controllers in Device Manager when this occurs? Any of them reporting issues? Does scanning for hardware changes help?
    – J. Titus
    Commented Feb 10, 2016 at 1:21
  • Yes I have checked the USB controllers in device manager when it is "frozen" on her end, they appear to be perfectly fine. I have not tried scanning for hardware changes, I will add that to my list of things to try at this point. Thank you! Hopefully it does, I find it so odd.
    – SilentStormcc
    Commented Feb 10, 2016 at 1:47

2 Answers 2

Reset to default
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I found the issue! I deleted the drivers for the mouse and keyboard, then restarted the machine. It no longer locks up. Previously, i had only checked for updates, and made sure they didn't have the yellow warning symbol, I did not think to remove them entirely until today.

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I would suspect an issue with the USB ports. The first think I would try is to connect another USB device to another port and see if that stops working also. The kbd has its own power so if there r any LEDs on it they may not go out, but if u see an LED on the mouse when it is working, does it go out when it stops. That would indicate a power problem with the ports. U could also try a wired kbd to see if the LEDs go out when it stops.

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