7

✋ I have done and met all the requirements to build a "product catalog" based on the "Facebook pixel" but it doesn't work.

  • I have the pixel connected to the catalog
  • The pixel is well implemented in source code (verified)
  • The pixel is receiving events (viewcontent, addtocart, purchases, etc.)
  • The OpenGraph metadata are available when the ViewContent event is sent (verified).
  • The OpenGraph metadata is well formed (verified).

Even more, I can verify all of these things with the Facebook Pixel Helper (image attached), and all it's right implemented. But when I try to choose the pixel as a "Product Data Source" the pixel is disabled...😡 (so I cannot connect the pixel with my catalog)

The pixel with events, but greyed out The microdata, the opengraph and the requets

Anyone can help me please? Is there any #bug using pixel as product data source?

Improve this question
14
  • What does no esta listo mean, and have you checked what more information is hidden behind the question mark? (If you could switch your FB language to English before taking such screenshots, at least this kind of “what does that translate to” questions can be avoided ;-)
    – CBroe
    Commented Jul 20, 2018 at 6:41
  • 2
    Same problem @aleksdj, did you ever resolve this?
    – YorkieMagento
    Commented Dec 10, 2018 at 15:55
  • 1
    @abernier 10 days and still the pixel is "not ready" in my case.
    – fat_mike
    Commented Jan 25, 2019 at 10:30
  • 1
    In my case pixel is connected prntscr.com/mfkhmu but products are not adding into Catalog even pixel fires and Facebook pixel helper extension show everything is alright.prntscr.com/mfkira Does anyone know about it?
    – Hussnain sheikh
    Commented Feb 2, 2019 at 7:27
  • 1
    The issue keeps nowadays, I'm currently facing it too, although Facebook sends no errors when using the microdata debug tool. I leave it here just in case anybody wants to use it: business.facebook.com/ads/microdata/debug
    – Pol Rué
    Commented Sep 26, 2020 at 15:18

3 Answers 3

Reset to default
0

Your Pixel is not active, Either you have to activate it by adding with tracking events in your web or activate it by manual events firing.

You can use Catalog Manager to associate pixels and apps to your catalog. Follow the below steps :-

  1. Go to Catalog Manager.
  2. Select the catalog you want to use.
  3. Click Settings.
  4. Next to Event Sources, click Edit.
  5. Select a Facebook pixel and/or app, and then click Save.

For More Details Go through this link https://www.facebook.com/business/help/1044262445604547

Improve this answer
1
  • The pixel is already connected, and has events, as I told in the first question: You can check it here: i.snag.gy/l3y8K9.jpg
    – aleksdj
    Commented Jul 21, 2018 at 9:31
0

The pixel is not yet selected and is disabled, it will only be active if the site that is triggering the pixel does not give any error on the catalog, also make sure to trigger the View content event on the product detail page and send the required data with the trigger. To add the products to the catalog using pixel you must send data of the product to Facebook by using any of the provided mechanism such as OpenGraph 

<meta name="og:title" content="Proname" />
<meta name="og:description" content="Product Description" />
<meta name="og:url" content="https://myexample.com/procat/productname" />
<meta name="og:image" content="https://myexample.com/images/virtuemart/product/hat2.png" />
Improve this answer
1
  • @aleksdj I undeleted the post as it could be of help to someone else.
    – Pratyush
    Commented Oct 11, 2018 at 8:04
0

I had the same issue. Resulted in a long discussion with the Facebook support, but in the end they got it fixed (they, because my pixel started working without me changing anything more, but their tech department took care of it). However, I am not sure, if they changed something system wide or just for my case.

So try to connect it once again, maybe it just starts working. Otherwise get in touch with the support.

Improve this answer
2
  • 1
    How can I get in touch with the support team? I tried with many channels (forums, developer group, etc.) but no one was a successful one.... could you post a link to that discussion you had it?
    – aleksdj
    Commented Feb 6, 2019 at 18:08
  • 1
    Use the Facebook chat support and escalate your issue to email support. This is what I did. Just message their page via messenger here: facebook.com/facebookadsupport
    – Maxim Zubarev
    Commented Feb 7, 2019 at 19:47

Not the answer you're looking for? Browse other questions tagged or ask your own question.