About Helenna

Helenna · 03-30-2022

Hi, Those are nice pictures. We are moving them to Galaxy Gallery.

Helenna · 08-07-2024

Hi SirDenny, If you're using a USB drive to update the firmware, try using a different USB drive. Make sure it's formatted correctly (usually FAT32) and contains only the firmware update file. Thank you.  

Helenna · 08-07-2024

Bonjour Kader3, Le problème se produit-il partout ou à un certain endroit ? Avez-vous accès à un autre téléphone compatible sur lequel vous pouvez essayer votre carte SIM, pour vous aider à déterminer si le problème vient du téléphone ou de votre rés...

Helenna · 08-07-2024

Hi Brenthousand, We are sorry to hear this issue from you. It seems like the device needs to be examined by the authorized service technician to find out the root cause of the issue to get it fixed. Here is the link to know the nearest Samsung autho...

Helenna · 08-07-2024

Hi Tony_gwh, We certainly understand how disappointing that must be for you and sincerely apologize for the injury. We kindly request you to seek the medical help for the skin injury. We will definitely consider it as feedback for the design and comm...

Helenna · 08-07-2024

Hi Samsung_paOcMwo, Both Google and Samsung Cloud are great options to back up and restore your data. Kindly visit the link given below and check which contents types can be backed up. https://www.samsung.com/ca/support/mobile-devices/back-up-and-res...

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Re: My S23 Ultra Reset itself after I switch between the sim and esim.