Bonjour Hoplavie, Je vous suggère de faire un auto-diagnostic pour vous assurer que votre appareil fonctionne correctement.Veuillez accéder à l'application Samsung Members qui est déjà préinstallée sur votre appareil Samsung >> Obtenir de l'aide >> D...

Hi Angelma_422, Where did you back up the contacts? Is it Samsung cloud, Google account, etc? Try to restore contacts again from the backup.

Hi MilesK, could you elaborate on the issue for further assistance?

Hi Glenj, I suggest you to reach out to Text We Care (932 273) or live chat support with the bill of sale as well as the service report. Here is the link: https://www.samsung.com/ca/livechat

Hi TJD1r1, I suggest you to contact your carrier service.