Original topic:

S23 ultra required me input Pin to unlock every 2 hours

(Topic created on: 07-06-2023 01:58 AM)
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Robinwang
Beginner Level 2
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Anyone else got same problem? My s23 ultra required me input Pin to unlock every 2 hours. I am using fingerprint.
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8 Comments
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What's the prompt that the screen say? Are you on any company's MDM aka Mobile Device Management?
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Robinwang
Beginner Level 2
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Security 72 hours to use Pin, but actually only 2 hours
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Maybe u wanna try back up ur data the try reset all settings and see whether it will help... Else I would think factory reset would be last resort... Cos I don't see this occurrence on my wife's s23ultra...
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Robinwang
Beginner Level 2
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Yes seem not a common issue
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JP19
Expert Level 3
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Hi, is it only happening recently?
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Robinwang
Beginner Level 2
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Around 1 month
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JP19
Expert Level 3
Support
Hmm.. I think the easiest way to test will be to delete all the fingerprints and re-setup again. Or u can use a pattern authentication method, instead of fingerprint, to see if it's specific to the fingerprint authentication issue. Then monitor for 2 hours.
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WhateverAnything
Beginner Level 2
Support
Did you accidentally switch on the auto optimization, it will restart your phone and if you need to use pin to start your phone?
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