Still no waybill - 6 Weeks Later

[Members_i2j380P]

I've been waiting for a trade in email for the better part of 6 weeks from  Assurant and have had no end of issues getting a clear answer out of anyone. I have left messages, asked for escalations and since the majority of people have received their own trade in emails, this is becoming increasingly frustrating as you have repeatedly missed confirmed transaction dates February 5th and 12th for resolution. The majority of forum issues have been resolved meaning that most people have received and processed these already and yet here I am, having purchased at launch with not even a way bill generated.

First Samsung suggested delays, then technical errors then confirmed processing, and here we are weeks beyond the last confirmed date without any concrete solutions. I have dealt with the trade in partner in the past and this is one of the many tactics they use to conduct unethical financial charges, deny claims or deny credit. They have never been a good or reliable institution for any of this type of work.

Escalations

Here is the ticket id for your reference #152230250
Here is the ticket id for your reference #02043936

Here is you escalation number # 02054505

[Helenna]

Hi, we certainly understand your frustration and we apologize for the inconvenience caused to you.

We kindly request you to provide us the requested information asked in DM( direct message ).

We will check with our team and get back to you soon.

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada.

(Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right (Samsung Members ) > Inbox > Reply to the DM (Direct message). OR

Viewing your Direct message Inbox from your device.

On the Members app go to the Community tab.

Click on your profile picture and username.

Click on Direct message.

[lexcyn]

I still haven't recieved mine either

[Dolfinns]

You are not alone ...I have been waiting since Jan. 26. That said, I'm sure we'll get them eventually.

[GG2]

Didn't receive anything since launch either.. you're not alone.

[chu69]

Same here, was told same thing you were, 2 different dates came and gone contacted twice after said they were still having issues getting out the waybills.

[iDiOTWIN11]

Still nothing, lmao

[dubeta]

I haven't received anything either.

[eliezereis]

Me too , still didn't receive anything

[Members_i2j380P]

12 weeks later now its just errored, looks like they're trying to scam me, since no email ever came my way. Despite repeat escalations and samsung communication with no resolution

Trade In 1 x Samsung GALAXY S9 64GB Error IMEI: SAMxxxx-$470.00

Why cant you guys process this stuff correctly?