Whenever I receive money in my bank account, I get an email saying:
If the transaction is not done by you, please contact our Helpline at the earliest.
The same warning is there on both debit transactions and credit transactions.
My first thought is that they designed the message for debit transactions and simply forgot to change it for credit transactions. But it's one of the largest banks in the country, and it seems like a somewhat silly mistake to make.
However, since credit transactions would often not be "done by you" (the customer), I don't think they would want me to contact them every time I receive money from someone. (Perhaps I should try it, haha.)
Maybe they mean "if you don't recognize the transaction" or something like that? Again, it's a big bank and such unclear language would seem strange.
Is there anything I'm missing about this message?
I emailed them about this weeks ago, but they didn't respond to the email.
As you can see from the screenshot, the name of the bank is "Karur Vyasya Bank."