Timeline for 1 year old car is dead, called the car dealer they can fix it only if I can bring it, what should I do?
Current License: CC BY-SA 3.0
44 events
| when toggle format | what | by | license | comment | |
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| Dec 19, 2017 at 16:16 | vote | accept | Maurizio Carboni | ||
| Dec 12, 2017 at 14:39 | history | edited | Maurizio Carboni | CC BY-SA 3.0 |
Update regarding events happen on 12/12/2017
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| Dec 12, 2017 at 2:11 | comment | added | Akshat Mahajan | For one horrific moment, my eyes completely skipped past the first 'car' in the title... | |
| Dec 11, 2017 at 18:29 | answer | added | Myles | timeline score: 4 | |
| Dec 11, 2017 at 17:19 | comment | added | Doktor J | Bugger any "soiled relationship"; the manufacturer effectively signed a binding agreement with that warranty, and as a representative of the manufacturer, the dealer is responsible for representing the manufacturer. If they try to pull anything shady while working on OP's car they'll only make things worse from themselves from all sides (consumer, public opinion, and manufacturer). | |
| Dec 11, 2017 at 15:29 | comment | added | Billy left SE for Codidact | Ok. So just jump it and keep it running make an appointment, and take it to the dealer. Or get a charger that you can plug into a wall and self jump any time. Towing a car because the 12v battery is to low is nuts, and wether the warranty says they should or not it's still nuts, and anyone that hears you demanded that will think poorly of you. The last person you want upset with you is the person working on your car. So forget the dealership you've been bugging. You've soiled that relationship. Find another dealership and do it right with them from the get go. Jumping a car is common. | |
| Dec 11, 2017 at 15:20 | comment | added | anaximander | @BillyC. While I understand where you're coming from, I see no reason to assume categorically that this must be the driver's fault. There are faults that can cause the battery to drain rapidly, and those faults can develop over time. It's possible that a manufacturing fault caused something to work loose, or allowed rainwater to corrode something, or a dozen other things that can cause a short to manifest after having the vehicle for a while. We have no evidence that it's the drivers fault, and at any rate, that issue is tangential to the question at hand. | |
| Dec 11, 2017 at 14:56 | history | protected | NL - SE listen to your users | ||
| Dec 11, 2017 at 9:58 | comment | added | Maurizio Carboni | Also a battery car that drains out when the car is not in use, is totally useless, because I will always need a portable battery to kick start the car. I know batteries stop keeping the charge after a while, but is normally 4 years, not 1 | |
| Dec 11, 2017 at 9:54 | comment | added | Maurizio Carboni | I can ensure you I don't forget anything on on the car for 2 reasons: 1. The car lights have 3 modes: on, off and automatic, I use the 3rd one, and in 1 year I have the car, the only thing I turn on is the car itself. 2. If you forget anything the car start with a very annoying beeping | |
| Dec 11, 2017 at 6:11 | comment | added | Billy left SE for Codidact | Nice word there."Possible".It's "possible" that N.Korea has launched nukes at the US, but it's not likely though.In fact, so unlikely as to say that it categorically NASN'T happened. It is just as unlikely that a manufacturing or service defect is causing the batt to drain. Think. If something was shorting 12v to gnd, it would have killed the batt long before the vehicle left the lot or long before he came to pick it up after a service. WITHOUT QUESTION, he left something plugged into the cig outlet, or a dome light on. I know this, because I've made the same mistake before with MY prius | |
| Dec 11, 2017 at 5:55 | comment | added | The Photon | @BillyC., However, it's possible that some fault in the vehicle, either there when first purchased, or introduced during service, is causing the battery to drain even when the car is used correctly. | |
| Dec 11, 2017 at 3:27 | comment | added | Billy left SE for Codidact | Draining your 12v battery is the same as running out of gasoline. It is NOT a defect of the vehicle. It is a driver error that you should not make. | |
| Dec 11, 2017 at 3:21 | comment | added | Billy left SE for Codidact | YOU let your 12v battery drain all the way. Is this your first car or something? Turn the headlights off when the car isn't on, and shut off dome lights, close all doors. Get a jump start, and DO NOT TURN THE CAR OFF until you get it to the dealer. If it has to stay on, in park for a couple days that's really not a big real for a hybrid. You can lock it outside with key but keep the car "on". The engine will run for a few minutes each day to keep the traction battery topped off, but it won't burn much actual gas. Then you can make your appointment with the dealer. --Fellow Prius Owner. | |
| Dec 10, 2017 at 16:07 | answer | added | Tom Timson | timeline score: 20 | |
| Dec 10, 2017 at 9:02 | comment | added | madscientist159 | Might the dealer be willing to come to you? If it's just the 12V battery they could probably replace that right in the driveway, since it's designed to be user serviceable in the first place. Of course, that's just a workaround for Toyota's (apparently quite poor) "service" here. | |
| Dec 10, 2017 at 2:00 | answer | added | xirt | timeline score: 8 | |
| Dec 9, 2017 at 22:57 | answer | added | Loren Pechtel | timeline score: 0 | |
| S Dec 9, 2017 at 17:14 | history | suggested | Giacomo1968 | CC BY-SA 3.0 |
Overall formatting and readability.
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| Dec 9, 2017 at 17:05 | review | Suggested edits | |||
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| Dec 9, 2017 at 16:35 | history | edited | Maurizio Carboni | CC BY-SA 3.0 |
added 137 characters in body
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| Dec 9, 2017 at 11:53 | comment | added | Maurizio Carboni | The solution of charging the 12V unfortunately isn't optimal for 2 reasons: 1. I don't have another car or tool to do it, so I need to ask to my neighbour 2. The Toyota dealer can set only strict appointments, I had to bring the car between 8am and 10am on Friday, @Johnny The first thing I tried, was to reschedule the inspection for 8am - 10am of Wednesday (first day available) and ask a neighbour if he can help me Wednesday morning to jump start the car (I'm pretty sure if I do it today, tomorrow will be dead again). I think this solution isn't optimal cause require a lot of luck | |
| Dec 9, 2017 at 7:36 | comment | added | Johnny | Have you tried charging the 12V battery? The warning message that comes up on the display says that the 12V battery is low, and several posts online said that could cause the lights to flash. | |
| Dec 8, 2017 at 22:21 | comment | added | WoJ | @DonBranson: here in Europe it is certainly part of every item price, and companies still try to lure you into choosing their warranties (because they usually mean tyou have to pay the shipping). I usually ask "how is it better than the legal one?" and it ends the discussion. | |
| Dec 8, 2017 at 22:18 | comment | added | WoJ | The manual page says "Toyota warranty". And this is just this: a warranty by Toyota. They are not obligated to give you one, BTW. Such warranties, when they are given, are reasonably useful past the two years EU limit. | |
| Dec 8, 2017 at 22:17 | comment | added | Don Branson | @Wok Fair enough, it's unclear from the question whether he had it towed home or it died there. I assumed one and you the other. In the US, we'd never expect a dealer to take care of towing it in. That'd be nice, but would be part of every car's price, too. | |
| Dec 8, 2017 at 22:15 | history | edited | Maurizio Carboni | CC BY-SA 3.0 |
Updates on what happen next
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| Dec 8, 2017 at 22:09 | comment | added | WoJ | @DonBranson: from the wording of the question, I understand that the car has not be towed yet. It does not matter anyway: if the car is broken it is up to the vendor to arrange it to be towed wherever it need to be towed to be repaired (and then back). A car is not different from a phone in that case: if it is broken because of a problem with the car, it is up to the vendor to bear all the costs (per my answer). | |
| Dec 8, 2017 at 22:02 | comment | added | Maurizio Carboni | The car broke while parked at my home, I didn't tow the car home, I wanted to drive the car because I booked an inspection with them because was acting funny, and today the car died definitely | |
| Dec 8, 2017 at 19:34 | comment | added | Harper - Reinstate Monica | Newer cars just turning to pieces like that is not that unusual, given how hypercomputerized and interlocked they are. Dealer deals with it all the time, they know what to do, it's often one minor thing, but the diagnostic is not minor. You definitely want that to be on Toyota. Airbus A330 fell out of the sky because all three pitots were the same model and failed in the same edge condition. (And the pilots panicked.) | |
| Dec 8, 2017 at 18:07 | comment | added | smci | Yes the dealer should cover it and start escalating it up Toyota's corporate chain loudly if they don't. But I don't see that arguing over a £100 tow is material if the underlying issue is about a £5-20K fault. Surely the most important thing is to get the dealer to root-cause the fault ASAP? You can always ask for reimbursement for the price of the two later. | |
| Dec 8, 2017 at 17:42 | comment | added | wizzwizz4 | @Hilmar Given that that this question is on the HNQ of The Stack Exchange Network should be enough to create bad PR, I wouldn't be surprised if this is quickly resolved. | |
| Dec 8, 2017 at 17:25 | answer | added | WoJ | timeline score: 44 | |
| Dec 8, 2017 at 17:24 | history | tweeted | twitter.com/StackFinance/status/939183946683863040 | ||
| Dec 8, 2017 at 16:06 | answer | added | Denis | timeline score: 5 | |
| Dec 8, 2017 at 15:16 | comment | added | Hilmar | Given the video, I think that Toyota would be very interested in fixing this quickly to avoid bad PR. This is NOT the way a Prius should behave. If the dealer is unresponsive, I'd start with Toyota Customer Service toyota.co.uk/contact-us/index.json | |
| Dec 8, 2017 at 15:10 | comment | added | Nosrac | You may be able to find a solution to your problem by posting to the Motor Vehicle SE site | |
| S Dec 8, 2017 at 15:07 | history | edited | Nosrac | CC BY-SA 3.0 |
minor readability
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| S Dec 8, 2017 at 15:07 | history | suggested | NotMe | CC BY-SA 3.0 |
minor readability
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| Dec 8, 2017 at 14:58 | review | Suggested edits | |||
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| Dec 8, 2017 at 12:51 | answer | added | Vicky | timeline score: 99 | |
| Dec 8, 2017 at 11:41 | comment | added | davidjwest | It should be under warranty so tell the garage to come and collect it, speak to Toyota direct if they aren't helpful. | |
| Dec 8, 2017 at 8:47 | review | First posts | |||
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| Dec 8, 2017 at 8:42 | history | asked | Maurizio Carboni | CC BY-SA 3.0 |