Timeline for 1 year old car is dead, called the car dealer they can fix it only if I can bring it, what should I do?
Current License: CC BY-SA 3.0
15 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Dec 19, 2017 at 16:16 | vote | accept | Maurizio Carboni | ||
| Dec 9, 2017 at 23:27 | comment | added | user | @Tim It's far from uncommon for national legislation to provide more rights (apparently in this case, warranty time) than the EU regulations mandate. However, since the UK is still in the EU, the EU regulations are relevant; and since the OP's car is well below two years old, it doesn't really matter if the limit is two years or six years. A citation for the limit in the UK being six years might be of interest, but the EU regulations are sufficient in this case and make this answer more generally applicable (across EU, rather than just the UK). | |
| Dec 9, 2017 at 14:34 | comment | added | Tim | In the UK it is 6 years, not 2. | |
| Dec 8, 2017 at 23:21 | comment | added | Maurizio Carboni | @Flexo If I want to hit them in their chequebook, probably bring to the attention of the media their "beautiful" customer service, is more effective than bring them to small claims court. | |
| Dec 8, 2017 at 22:35 | comment | added | Flexo | If the way they treats you "really pissed you off" then you might want to show more willing to hit them where it hurts (their cheque book) if there's a chance of that. | |
| Dec 8, 2017 at 22:27 | comment | added | Maurizio Carboni | @WoJ I don't think is worth the time at this point, the roadside assistance is just 7£/monthly, but the way they treat me it really pissed me off | |
| Dec 8, 2017 at 22:23 | comment | added | WoJ | @MaurizioCarboni: I understand. If I were you I would now request all what I payed to be reimbursed and would tell them I will go to small claims court (if there is such a thing in the UK) if they do not. You can point them to the EU regulations (link in my answer) where the case is covered. | |
| Dec 8, 2017 at 22:18 | comment | added | Maurizio Carboni | @WoJ AA is a roadside assistance company, I had to give up because I was hours discussing with them, It was really hard obtaining anything with them, all their response where "maybe", or "I cannot tell you if the battery is under warranty because until we don't do the investigation we don't know if is the battery" | |
| Dec 8, 2017 at 22:12 | comment | added | WoJ | @MaurizioCarboni: the vendor cannot redirect you anywhere. He sold you the car and he is the only person you need to talk to. I was in a similar situation and just asked them to put me in written that I need to talk with anyone else then them. They gave up and handled the whole thing. (also I do not know what AA is) | |
| Dec 8, 2017 at 22:09 | comment | added | Maurizio Carboni | @WoJ The vendor redirected me to AA, and AA redirected me to the vendor, the constructor (Toyota) redirected me to the vendor. They bounced me around 8 people. The warranty manual is signed on the first page, and there's the rubber stump of the vendor | |
| Dec 8, 2017 at 22:03 | comment | added | WoJ | @MaurizioCarboni: this is an added value of the constructor's warranty - it is their choice to include this in their warranty. The EU one sets rights which are immutable and cannot be rejected. You can choose the most advantageous for you (sometimes it is the vendor's or the constructor's one). Moreover, you discuss with the vendor (the car dealer for instance) who cannot tell you to discuss with someone else (the maker for instance). It is their problem to bring the good wherever they want or have to have it fixed (if the vendor chooses to fix it). | |
| Dec 8, 2017 at 21:56 | comment | added | Maurizio Carboni | In the warranty's manual is literally written: "The warranty covers the cost of towing your vehicle to the nearest authorised Toyota repairer in the event of breakdown immobilizing your vehicle, if that breakdown is the result of a warrantable defect." | |
| Dec 8, 2017 at 20:26 | history | edited | WoJ | CC BY-SA 3.0 |
added 31 characters in body
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| Dec 8, 2017 at 18:15 | comment | added | Carl | @DonQuiKong It "must" be repaired or replaced: They probably don't want to do it in OP's driveway. | |
| Dec 8, 2017 at 17:25 | history | answered | WoJ | CC BY-SA 3.0 |