Let's find the chance that any customer ends up in the wrong seat.
For $2\leq k\leq n$, customer $k$ will get bumped when he finds his seat occupied by someone with a smaller number, who was also bumped by someone with a smaller number, and so on back to customer $1$.
This process can be summarized by the diagram
$$1\longrightarrow j_1\longrightarrow j_2\longrightarrow\cdots\longrightarrow j_m\longrightarrow k.$$
Here $j_1<j_2<\cdots <j_m$ is any (possibly empty) increasing sequence of integers strictly
between $1$ and $k$.
The probability of this sequence of events is
$${1\over n}\times{1\over(n+1)-j_1}\times {1\over(n+1)-j_2}\times\cdots\times{1\over(n+1)-j_m}.$$
Thus, the probability that customer $k$ gets bumped is $$p(k)={1\over n}\sum\prod_{\ell=1}^m {1\over(n+1)-j_\ell}$$ where the sum is over all sets of $j$ values $1<j_1<j_2<\cdots <j_m<k$. That is, \begin{eqnarray*} p(k)&=&{1\over n}\sum_{J\subseteq\\{2,\dots,k-1\\}}\ \, \prod_{j\in J}{1\over (n+1)-j}\cr &=&{1\over n}\ \,\prod_{j=2}^{k-1} \left(1+{1\over (n+1)-j}\right)\cr &=&{1\over n}\ \,\prod_{j=2}^{k-1} {(n+2)-j\over (n+1)-j}\cr &=&{1\over n+2-k}. \end{eqnarray*}\begin{eqnarray*} p(k)&=&{1\over n}\sum_{J\subseteq\{2,\dots,k-1\}}\ \, \prod_{j\in J}{1\over (n+1)-j}\cr &=&{1\over n}\ \,\prod_{j=2}^{k-1} \left(1+{1\over (n+1)-j}\right)\cr &=&{1\over n}\ \,\prod_{j=2}^{k-1} {(n+2)-j\over (n+1)-j}\cr &=&{1\over n+2-k}. \end{eqnarray*}
In the case $k=n$, we get $p(n)=1/2$ as in the other solutions. Maybe there is an intuitive explanation of the general formula; I couldn't think of one.
Added reference: Finding your seat versus tossing a coin by Yared Nigussie, American Mathematical Monthly 121, June-July 2014, 545-546.