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Articles by Prakash
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Elections Vs e-Commerce: How voting in the elections is like choosing an e-commerce platform?
Elections Vs e-Commerce: How voting in the elections is like choosing an e-commerce platform?
By Prakash Gurumoorthy
Contributions
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How can you retain customers for your online store?
Retention of customers is not an independent activity but an “interdependent” set of experiences. For an online store, there are 4 phases: Phase 1 is ATTRACT: - Seamless Ui-UX - Content Creation - Email marketing - Social media management - Post-purchase engagement Phase 2 is INTERACT: - Custom experiences through data analytics - Loyalty programs - Social media engagement Phase 3 is TRANSACT: - Personalized experiences - Data-driven promotions - Loyalty programs - Gaming on social media - Free shipping, easy return management - Iterate CX to enable navigation Phase 4 is REACT: - Outstanding customer service - Post-purchase follow-up activities - Easy-return policy Summary: All of the four phases are required for retention.
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Your team is struggling to communicate effectively. What tools can you use to help?
From my experience , I have always found the following methods/tools effective: - Online and Offline methods. 1-1 rituals on zoom, weekly rituals, Slack for collaboration - Offline is critical as it helps build trust, empathy and mutual respect. Having a sharper agenda in both the methods is important for us to collaborate well - Tools are always a facilitator- they are not the end itself. Having FULL FOCUS during both offline and online meetings builds respect and trust. This is core “listening” and acting on mutual actions. - For quick access, we should leverage “whatzapp” and direct calls. In summary: there are many tools but we have to have focus on listening to understand, listening to act, build empathy.
Activity
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Different ways to monetize business models 💡now it’s just a matter of launching an onnichannel #ecommerce 🛒 within a headless architecture and we…
Different ways to monetize business models 💡now it’s just a matter of launching an onnichannel #ecommerce 🛒 within a headless architecture and we…
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CEO commercetools Hands Baton to Andrew Burton For sprint to IPO This week, Dirk Hoerig and commercetools announced that Dirk would be stepping down…
CEO commercetools Hands Baton to Andrew Burton For sprint to IPO This week, Dirk Hoerig and commercetools announced that Dirk would be stepping down…
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#MondayBlues - I am happy to share about my #entreprunerial journey by joining #sehaaonline a Healthtech Platform in GCC. I am sure my long…
#MondayBlues - I am happy to share about my #entreprunerial journey by joining #sehaaonline a Healthtech Platform in GCC. I am sure my long…
Liked by Prakash Gurumoorthy
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One photo. One inspiring history. Nothing else needs to be said. Lewis Hamilton, you made me cry today, and remember me that without sacrifice…
One photo. One inspiring history. Nothing else needs to be said. Lewis Hamilton, you made me cry today, and remember me that without sacrifice…
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Muito feliz que nossa cooperacao entrou num novo nivel. Espero que isso e so um inicio e podamos fazer muito mais. Obrigada por todos os encontros…
Muito feliz que nossa cooperacao entrou num novo nivel. Espero que isso e so um inicio e podamos fazer muito mais. Obrigada por todos os encontros…
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Este 4 de julio marcó un hito importante para VTEX: ¡abrimos oficialmente las puertas de nuestra nueva oficina en Medellín, Colombia! 🇨🇴🙌 Es mucho…
Este 4 de julio marcó un hito importante para VTEX: ¡abrimos oficialmente las puertas de nuestra nueva oficina en Medellín, Colombia! 🇨🇴🙌 Es mucho…
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Hearty congratulations, Lakshmi Satish. More power to you as you make inclusion a reality...
Hearty congratulations, Lakshmi Satish. More power to you as you make inclusion a reality...
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