Outsourcing: Managing Service Transition
With Bob McGannon
Liked by 194 users
Duration: 37m
Skill level: Beginner
Released: 1/25/2021
Course details
The transition of services from the client to the outsourcer is the first, most significant "moment of truth" in an outsourcing engagement, and it’s more difficult than most people realize. Stumbling blocks abound. In this course, instructor Bob McGannon discusses the overall approach to successful transitions, how to handle personnel transitions, and when the client should keep critical skills in house. He goes over the human factors that you’ll need to manage during transitions, along with how to work with remote and overseas personnel. He reviews the complications of transferring assets and managing service levels during the transition period. Bob talks about the conditions for declaring the transition a success, and then he concludes with a case study exercise to evaluate possible approaches to a transition.
Note: This course was created by Bob McGannon. We are pleased to host this training in our library.
Note: This course was created by Bob McGannon. We are pleased to host this training in our library.
Skills you’ll gain
Meet the instructor
Learner reviews
-
Muhammad Nawaz
Muhammad Nawaz
Administration Manager | Contracts Specialist | Human Resource | Projects Management Coordination
-
Norfaseha Mohammad Fahrozi
Norfaseha Mohammad Fahrozi
Manager Contract Management at TM Technology Services Sdn Bhd
-
Shipra Sharma
Shipra Sharma
Project Management/ Client Management/ Digital Marketing/ Operations Management/ Content Management/ People Management
Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone