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Shipping countries and estimated time of arrival (ETA)
Shipping
how much it takes for a package to be delivered approximately. Please be aware that ... for several days sometimes, if your delivery country is not in the EU. How many days ... customer before or at the moment of delivery. The Customs of your country decide how ... we can't influence that either. Delivery time is shown in working days. Shipping
Wed, 17 Jun, 2020 at 1:22 PM
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Why is my order late?
Delivery
We always aim to deliver your order within our standard delivery times, but sometimes ... delays in your delivery. Here are some reasons why your delivery might be late:
Wed, 17 Jun, 2020 at 1:31 PM
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Delivery Information
Delivery
in or if there is an issue with the delivery address. Fulfillment of orders that ... the customer about it. The time for delivery is an estimate only and Fnatic shall ... the goods on or before the expected delivery date. Please remember that we're shipping
Wed, 17 Jun, 2020 at 1:30 PM
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Which shipping provider do you use?
Shipping
mostly forward your package to your local delivery service in charge once it reaches country ... shipped via Amazon FBA which uses various delivery services depending on the country.
Wed, 17 Jun, 2020 at 12:38 PM
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What is Fnatic return/exchange policy?
Returns
returning the item(s) within 14 days of delivery, and the reason for return, then you ... do notify us within 14 days from the delivery date, with images of your defective ... payment method, excluding the return delivery costs. We will not offer a refund ... item is damaged or faulty when it was delivered to you. Gear Returns To be eligible
Wed, 17 Jun, 2020 at 3:07 PM
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Can I redirect my order to a different address after it has been shipped?
Order Status
and complete delivery address. If you made a mistake in the delivery address, please
Wed, 17 Jun, 2020 at 12:06 PM
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Why am I being charged customs duties or fees upon delivery?
Delivery
customer before or at the moment of delivery. The customs of your country decide how ... require a fee for completion of the delivery, and this is something we aren’t able
Tue, 2 Nov, 2021 at 3:10 PM
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I made a mistake in my address, what should I do?
Order Status
and complete delivery address. If you made a mistake in the delivery address, please
Tue, 2 Nov, 2021 at 3:09 PM
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International Delivery update for Ukraine and Russia
Recent updates
informed us that they are unable to deliver parcels to Ukraine and Russia due to ... being, therefore we will be suspending delivery services to Russia and Ukraine until
Mon, 28 Feb, 2022 at 12:09 PM
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Why is my tracking number not being updated on the courier’s website?
Delivery
done by the carrier in charge of the delivery. There are a few reasons why the ... weather conditions or some part of the delivery chain is delayed. If your tracking
Tue, 2 Nov, 2021 at 3:07 PM
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Why hasn't my order shipped?
Delivery
During sale and promotional periods, the delivery may take a little longer than usual
Wed, 17 Jun, 2020 at 1:31 PM
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Delivery of Pre-orders and Custom made items
Delivery
on the product page about estimated delivery arrival for these items and the possible
Wed, 17 Jun, 2020 at 1:42 PM
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How long will my order take to dispatch?
Shipping
shipped via Amazon FBA which uses various delivery services depending on the country, and
Mon, 14 Feb, 2022 at 6:21 PM
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Lost/Undelivered Orders
Delivery
current Coronavirus situation (lockdown, delivery delays, etc.). I.e. EU orders are considered ... being delivered; US and Global shop orders need up to 4 weeks to be delivered (Africa
Wed, 17 Jun, 2020 at 1:32 PM
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How to arrange a return?
Returns
returning the item(s) within 14 days of delivery date and state the reason for the return;
Wed, 17 Jun, 2020 at 3:08 PM
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Order cancellation and urgent requests or changes
Order Status
cancel it. This includes changing the delivery address or cancelling the order entirely
Wed, 17 Jun, 2020 at 12:00 PM
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Warranty, Fnatic Gear
RMA & Warranty
Product can be returned within 14 days of delivery for a refund, so long as the Product ... purchase may be eligible within 30 days of delivery, subject to the same requirements mentioned ... or for an exchange within 14 days of delivery if the item is unused and in the same ... address the goods are being / have been delivered to, and whether You are cancelling or
Wed, 17 Jun, 2020 at 1:56 PM