I have one account that the routes do not appear on. But when I go into another account the routes are there. When I click on the routes map it says "There are no routes nearby", even when I am standing right on one. There could be two things I think it could be. The account could be under a birthday of a 17 year old, or that it was banned for a week once. But I have no clue to what else it could be.
1 Answer
Per Niantic Help, this could be one of two things:
Make sure the account is at least level 5.
In order to be able to follow a Route, you must first reach Level 5
For child accounts, make sure the account has the appropriate settings enabled in either Niantic Kids or Pokemon Trainer Club, whichever is applicable
Additionally, if you login with a child account (via Niantic Kids or Pokémon Trainer Club), check the Friends and related features settings in the Parent Portal.