Service Technician

Service Technician

Zippsafe (www.zippsafe.com) is a Swiss startup with a continuously growing presence in Düsseldorf. Focusing on continuous innovation, we are setting new standards in flexible garment solutions in healthcare. Thanks to the integrated IoT architecture, we can achieve significant space savings, and the administrative process around locker management can be digitized. Since the launch in 2017, we already have over 30’000 daily users at installations in Switzerland, Germany, Austria, France as well as the USA. Zippsafe currently employs around 60 people at its offices in Budapest, Düsseldorf, New York, and Zürich. Further country subsidiaries are to be established soon. Become part of our success story!

In your role as a Service Technician, you will be responsible for ordering spare parts, ensuring installations, and solving Client’s requests. We are looking for someone willing to travel within the country, due to the installations, and also who helps to scale up the company to reach 1 million happy users worldwide. Our focus is to enable transformation to space-saving and smart employee locker room solutions providing best-in-class user experience for professionals around the world.

What you will do:

• Ensure installations (plan, coordinate, and communicate with internal and external partners)
• Manage the spare parts and replacement orders in the ERP system (Odoo)
• Coordinate transportation (managing logistics operations and customs: export/import) by using the company ERP system
• Record and follow up on order administration
• Setup the service hubs (3rd party/partner network), training held for hubs to ensure their task completion (EU)
• Providing technical support for partners
• Planning and coordinating service and maintenance work
• Acting as the extension of the sales department - represent Zippsafe, ensuring a positive image towards customers
• Support firmware and software updates
• Provide support to distributors
• Technical, physical work: installing systems
• Support for product promotion on external sites or trade shows

What you will need:

• Relevant studies or experience in some or all fields
• Native German and fluent English language skills
• Problem-solving, positive attitude
• Basic IT skills
• Willingness to travel

So why us?

• We are a fast-growing scale-up with global expansion and an ambitious, young team
• We focus on trust and empowerment, giving you a lot of responsibility and the appropriate scope to implement your ideas
• We work passionately towards mutual success and celebrate it regularly in local and international team-building events
• Flexible working arrangements
• Annual bonus if targets reached
• Home office opportunity up to 2 days per week