Service Desk Technician
Service Desk Technician
TalenTailors
Ulm
Sehen Sie, wen TalenTailors für diese Position eingestellt hat
We are currently seeking a Service Desk Technician (1st level) to join our customer`s team.
Responsibilities:
Responsibilities:
- User Support: Deliver responsive technical assistance to end-users via phone, email, chat, or in person, guaranteeing prompt resolution of IT-related problems
- Troubleshooting: Identify and fix hardware, software, and network issues, escalating complex concerns to appropriate teams when necessary
- Incident Management: Log, track, and prioritize support requests using a ticketing system, ensuring accurate and timely documentation of all incidents and resolutions
- Password and Access Management: Aid in password resets, account creations, and access provisioning and deprovisioning in line with company policies
- Software Installation and Updates: Install, configure, and update software applications, ensuring compatibility and compliance with licensing agreements
- Hardware Support: Provide assistance with hardware setup, maintenance, and replacement, including computers, printers, and peripherals
- Remote Support: Extend remote assistance to off-site or remote employees, guiding them through technical issues or conducting remote troubleshooting when feasible
- Knowledge Base: Contribute to the development and upkeep of a knowledge base, crafting documentation and FAQs to assist end-users in resolving common problems
- Training: Assist in training employees on fundamental IT procedures and best practices
- Compliance: Ensure that all support activities conform to company policies, security standards, and regulatory requirements
- TECHNOLOGY: Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams, PowerPoint, and Visio
- Strong knowledge of computer hardware, operating systems (Windows), and software applications
- Familiarity with network protocols and troubleshooting network connectivity issues
- KNOWLEDGE: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
- Understanding the structure, content, meaning, spelling, rules of composition, and grammar of the English language
- Understanding the structure, content, meaning, spelling, rules of composition, and grammar of the German language (preferred)
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
- Knowledge of the practical application of engineering science and technology, including applying principles, techniques, procedures, and equipment to the design and production of various goods and services
- SKILLS: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Active listening, which involves giving full attention to what others are saying, understanding the points being made, asking appropriate questions, and not interrupting at inappropriate times
- Understanding written sentences and paragraphs in work-related documents
- Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
- ABILITIES: The ability to apply general rules to specific problems to produce logical answers
- The ability to combine pieces of information to form general rules or conclusions, including finding relationships among seemingly unrelated events
- The ability to listen to and understand information and ideas presented through spoken words and sentences
- The ability to communicate information and ideas effectively in spoken form
- The ability to recognize when something is wrong or likely to go wrong, without necessarily solving the problem
- Get a chance to take on a variety of thrilling technological challenges and learn new things every day
- Work in a modern office equipped with state-of-the-art technologies
- Enjoy a flexible work model with a mix of working onsite and from home (80% on-site)
- Join a globally recognized company and secure stable employment
- Receive a competitive salary package (60K€-70K€)
-
Karrierestufe
Berufserfahren -
Beschäftigungsverhältnis
Vollzeit -
Tätigkeitsbereich
IT -
Branchen
Grund- und Sekundarschulen und Gemeinnützige Organisationen
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei TalenTailors verdoppeln.
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