Customer Support Specialist (all genders)

Customer Support Specialist (all genders)

Location: Hybrid

Contract: Full time

Language: English & German (an advantage)

Serrala is a global player in the financial software industry with nearly four decades of experience helping businesses optimize their financial operations. Our main strength lies in our solutions, which are designed to make financial processes simpler, more efficient and smarter.

With a sizeable customer base of over 2,500 customers in more than 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation.

If you are curious and would like to learn more about our work, then apply now and become part of a great team!

Your daily business:

• Daily Business: You will process payment transaction-specific customer inquiries in the SAP environment.
• Customer orientation: You understand customer issues and ask detailed questions to get missing information.
• Teamwork: You will work closely with other departments and produce suitable solutions.
• Analytical skills: You will support us in optimizing our internal processes as well as in documenting solutions for known errors.
• Problem Solving: You are characterized by your customer-oriented and results-oriented working style and propose innovative solutions.

What makes you stand out for this position:

• Background: Do you have completed training in the fields of finance, economics, accounting or a comparable qualification? Excellent!
• What you bring to the table: Do you have at least two years of experience in customer support?
• Personality: As a self-employed person, do you love to share your ideas with others and believe in continuous development? Then you've come to the right place!
• Communication Skills: Do you have good communication and enthusiasm skills and are you convincing of your ideas in English? Great! German proficiency is an advantage.

Why us?

What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values, which are the foundation of our strong corporate culture and our innovative strength. At Serrala, our global teams are committed to evolving, moving forward, and innovating. We continuously improve the way we work and put professional development at the heart of everything we do. With modern and flexible working environments, global and regional events, and a strong foster of team spirit, we believe that together we can overcome any challenge and move any mountain.

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities, regardless of race, creed, color, religion, age, sex, national origin, disability or disability, genetic predisposition, protected veteran status, sexual orientation, gender identity or expression, criminal record, or any other characteristic protected by federal, state, or local law.

Next steps: apply quickly and easily via our website or here on LinkedIn

Your HR Contact for this position is: Jennifer Uju Christopher

This role is based in: Hamburg Hybrid

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.

Qualifications