This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Your role and responsibilities
You are leading teams of specialists who provide internal and external customers support (e.g., coordinate customer support processes from customer enquiry to product delivery to end customers including order assistance, transport booking assistance, payment-related assistance). Overseeing customer support process, definition, implementation, and execution in order to achieve target levels of service quality, operational efficiency you participate to the customer satisfaction and expectations
â
Creates, implements, and reviews customer service strategy â
Develops, implements, and maintains customer support processes and ensures compliance with global and local standards, rules, tools, policies, and shares functional best practices and lessons learned across the organization â
Ensures achievement of established targets (i.e. on time delivery), through oversight and definition of improvement actions as needed â
Processes orders to ensure that customers receive accurate and timely delivery of products and acts as first port â
Ensures the resolution of customer issues by coordinating with Logistics and Operations and other internal and/or external teams and acts as first port of call to customersâ questions and orders â
Participates in customer support related development projects (e.g. tools, IS systems, competences, resources â
Establishes regular reports and statistics of the customer support process â
Reviews and analyzes performance against standards and prepares improvement plans â
Ensures that the area of responsibility is properly organized, staffed and directed â
Builds an effective, capable and high performing organization
Qualifications For The Role
Working experience in managing a customer service or sales support team in several years
Self-driven with networking, collaboration, and intercultural skills
Outstanding customer focus and excellent communication skills
Bachelor's (or similar) degree in a relevant field, e.g. Marketing, Business Administration, Logistics
English and German fluent written and spoken
Intermediate knowledge of Excel/Word/Outlook/PowerPoint
Knowledge of SAP, Sales Force, OMS is a plus
Knowledge of handling the import and export matters could be a benefit
Benefits
Flexible work practices
Employee Share Acquisition Plan
More about us
ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.ABB AGYour contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement:https://new.abb.com/privacy-notice/candidate
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Herstellung von Haushalts-, Elektro- und Elektronikgeräten
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei myGwork - LGBTQ+ Business Community verdoppeln.