Customer Intelligence Analyst EV

Customer Intelligence Analyst - EV

RetailSonar is a rapidly expanding SAAS company specializing in geomarketing for major retail and service enterprises. We have offices already in 4 countries (Belgium, The Netherlands, France and Germany) and are technologically ready for further scaling up toward European market leadership. Therefore, we are looking for a Customer Intelligence Analyst to join our sales colleagues in the German office in Hamburg.

Our recent breakthrough, "ChargePlanner" (visit chargeplanner.ai), is a cutting-edge solution that aids European charging point operators like Total Energies, Engie, Shell, Avia, and others in making informed decisions regarding the optimal locations for new EV charging stations. Our unique platform is fed by state of the art AI technology and up-to-date market data, which is the base of our very accurate performance prediction.

To propel the success of ChargePlanner and drive our business forward, we are in search of a Customer Intelligence Analyst specifically for our ChargePlanner product. Your future colleagues have a great affinity with big data, data processing and predictive modeling. Our employees are true multitaskers: they work simultaneously on multiple projects at major clients.

Your responsibilities:

• Your daily tasks include the configuration of our European platforms, validating and analysing e-mobility data and guiding our customers towards an optimal charging point network.
• You will maintain frequent contact with the customers you work for.
• Customer satisfaction is our number one priority. We achieve this by delivering high-quality end results and going the extra mile. Our analysts rise to any challenge and dare to think outside the box.

Moreover, our employees are real team players: together, they always succeed in communicating the most important conclusions and insights to the client in a structured manner. Constructive feedback is important to us and we help each other to get the best out of ourselves. Every day again!

About you:

• Preferably, you hold an bachelor’s or master’s degree in technical/economical or business area which is complemented by a master's degree in data technology (e.g. Data Science, Data Analytics, Business Informatics)
• A first experience in a data driven position is a strong plus
• You have a sharp, analytical mind
• You have a passion for data processing (SQL, Excel, Python, , ...)
• You have the courage, enthusiasm, persuasiveness and a corresponding language skills to talk to the top management of our (international) customers.
• Ideally you are a German native with excellent English communication skills.
• You’re not afraid to pick up the phone and get in touch with our customers.
• You have an eye for detail and know how to translate data into easy-to-grasp customer insights.
• You will join our German colleague, becoming a cornerstone of our expanding local team in Germany.
• As part of your onboarding, you will frequently travel to Belgium during the initial months of employment.
• You are a self-starter that can work independently.

What we have to offer:

• A varied position with a challenging learning curve in a particularly innovative and extremely exciting field within e-mobility: geomarketing & customer intelligence.
• A competitive salary package that is topped off every semester by a team bonus and individual bonus that encourage you to get the most out of yourself and your team.
• The opportunity to be part of a young, close-knit and highly driven international team that enthusiastically builds successful, ground-breaking solutions.
• A committed and personal organisation that values a good work-life balance.
• A very personal coaching program that offers you ample opportunity to further explore your own interests.
• The opportunity to work with executives and experts from the largest CPOs and other stakeholders in the e-mobility sector. The ideal way to broaden your world.
• Regular team events and trips to Belgium and beyond.