To support our Customer Care team we are searching for a Customer Care Specialist - Italian (f/m/d) (Munich) to be based in our Munich office.
What You Will Do
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
Consistently meet the highest service and KPI standards of the department.
Establish and maintain relationships to build a portfolio of relevant customers.
Collaborate closely with Payments, Customs, Warehouse and Shipping.
Who You Are
Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
Familiarity with customer communication and e-commerce-related technology.
Good computer skills, especially MS Office.
Conscientiousness when handling customer data.
Flexibility, resilience, and the ability to work as part of a team.
Native-level proficiency in Italian (written and spoken) and excellent English skills; additional languages are a plus.
What We Offer
Up to 32 days of holiday, depending on the length of service, starting with 28 days
Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months
10 days/year of mobile office abroad in EU-countries (job and position permitting)
Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months
Training opportunities for development
Language & e-learning courses
Staff discount of up to 30%
Company pension scheme
Discounted membership for selected sports platforms & gyms
Discounted travel card & shuttle service
Access to LinkedIn Learning
Individual support on mental health & well-being (e.g. compatibility work and family life)
Social Day
Employee Share Purchase Plan
Karrierestufe
Berufseinstieg
Beschäftigungsverhältnis
Vollzeit
Tätigkeitsbereich
Sonstiges
Branchen
Einzelhandel: Luxusgüter und Schmuck
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei mytheresa.com verdoppeln.