Michael Baumgärtner

Exciting insights from the 💙of hospitality: 🏨 In March, at the ITB Berlin Convention, we saw an incredible gathering of hotel industry leaders, travel experts, and booking innovators. The Tophotel team had engaging discussions with top hospitality experts, diving deep into current challenges, emerging trends, and the exciting evolution of the industry. 💡Among the insightful contributors was Thomas T. Hagemann, COO of MEININGER Hotels, who shared his expert take on the hospitality world. Are you curious to learn what Thomas and other leading experts discussed? Check out the full article for a fresh perspective on the industry. 📖 #HospitalityInsights #TravelTrends #IndustryInnovations

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Hotellistat GmbH : Restrictions, the deliberate limitation of the guest’s options, sounds bizarre in a service-orientated industry such as the hotel industry. But in reality, restrictions are a powerful tool with both advantages and disadvantages for hoteliers and guests #hotels #hoteliers #hotelrevenue #hotelrestrictions #revenueoptimization #revenuemanagement #blockingbookings #expertinsights Julia Schröder – Franca Landerer – Philip K. – Sina Niedermaier

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Debunking Hotel Myths! Myth: Hoteliers must adhere to rate parity. Fact: This depends on your contract with third-party platforms. The European Commission's ruling against Booking.com’s rate parity clause is reshaping the landscape. While DACH hoteliers are already benefiting, the UK might follow suit soon. How to achieve success?  1. Implement a strong revenue management strategy. 2. Use technology to optimise rates like our direct booking manager 3. Ensure a seamless booking process to prevent basket abandonment. Stay ahead of digital trends and learn more now: https://lnkd.in/eAY-4NjN #HospitalityIndustry #RevenueManagement #HotelTech #DirectBookings #HotelMarketing

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🎉 Curious about how UpsellGuru is empowering hotels to unlock their upsell potential? Hear it straight from Hotel Drei Quellen Therme Director Simon Schmidt. (We also want to give a special shoutout to one of our expert trainers Fabian Bartnick for inspiring the hotel team's success story! 🎉) Discover how our Pre-Arrival and On-Arrival Programs have taken guest experiences, revenue and profit to the next level. 👉 Check the full video and article here: https://lnkd.in/g-5PXge8

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𝐈𝐭 𝐭𝐚𝐤𝐞𝐬 𝐚𝐭𝐭𝐞𝐧𝐝𝐢𝐧𝐠 𝐚 𝐭𝐫𝐚𝐝𝐞 𝐬𝐡𝐨𝐰 𝐭𝐨 𝐫𝐞𝐦𝐢𝐧𝐝 𝐲𝐨𝐮 𝐣𝐮𝐬𝐭 𝐡𝐨𝐰 𝐦𝐮𝐜𝐡 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐨𝐧 𝐢𝐬 𝐨𝐮𝐭 𝐭𝐡𝐞𝐫𝐞! Returning from IMEX Frankfurt last week, we were once again reminded just how many different destinations are available to buyers of group and incentive travel. Not only how many destinations, but also how many destination management companies, hotels, and entertainment options there are within each of those destinations. So how do you stay visible in such a crowded marketplace? Here are a couple of quick tips: 🔊 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: Review your content and images, and ensure they are still current and relevant, and addressing the needs of your potential clients. 🔊 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚: Ensure you are present on all relevant platforms, using the same company identifiers and descriptions. 🔊 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐂𝐨𝐧𝐭𝐞𝐧𝐭: Are you posting content that is interesting to your potential clients on a regular basis? Of course, the above pointers assume that you have carefully identified your niche and your ideal client, and are not talking to 'anyone who.....'! If this all seems like too much work for you, when your day is spent actually managing the business and the clients you have, then we should talk. This is exactly where we, at CTT Consulting, can help support your marketing activities. DM for a link to our calendar, and a quick 30-minute no-obligation chat about how we can help - with monthly rates from just £399, can you afford to miss this opportunity? #contentcreation #SocialMediaDone4You #MarketingConsultancy

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Don't let reservation chaos hold your fully-serviced hotels and chain back. With InnKey's centralised reservation system, you can streamline reservation operations, maximise revenue, and provide top-notch guest experiences. Take control of your room bookings and elevate your upscale hotel's success today!   #InnKey #HotelSolutions #CRS #CentralisedReservationSystem #CentralReservation #AllinoneSolution #FullyServiceHotelandChain #UpscaleHotels #Hospitality

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Ever found yourself in the tech solution quest, trying to tick off all the boxes on your wish list? You're not alone. Roland Elter, of Maritim Hotelgesellschaft mbH, shared with us the initial struggles and exhaustive search for the right partner until they discovered Thynk became the beacon of innovation Maritim was waiting for, addressing not only their current challenges but also aligning with their vision for the future. Roland's first impression of Thynk's demo was nothing short of revelatory, “On the spot, we loved it. That was the beginning.”In the full case study, uncover how Maritim anticipates benefits like data-driven decision-making, streamlined back-office operations, boosted conversion ratios, and the ability to respond swiftly to market changes. Read the full story https://lnkd.in/dVmQxdPS Discover how to Re:Thynk hospitality. (https://lnkd.in/ePRbpHVt)

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I am happy to share my (Shiji Group) #Opinion on "The Future of Hotel PMS in an Omnichannel World" on Hospitality Net. Let me know your thoughts and viewpoint. #hospitalitytech #nextgen #PMS

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The Crucial Role of Training in Exceptional Event Hosting: In event planning, the quality of service depends heavily on well-trained hosts and hostesses. At Solusta, we invest significant time and effort into training to ensure top-tier service at every event. Why Training Matters Effective training equips our hosts and hostesses to handle a wide range of responsibilities. This ensures they are proficient, adaptable, and capable of meeting the unique needs of each event. Solusta’s Training Program Our comprehensive training starts with Hostess Training 101. This foundational course covers effective communication, guest engagement, and problem-solving, instilling best practices and high standards. Continuous Development Training doesn’t stop at the introductory course. We offer advanced workshops and performance feedback sessions, ensuring our team stays updated with industry trends and continuously improves their skills. Consistency and Excellence Standardized training ensures consistent, high-quality service across all events. This consistency is crucial for maintaining the high standards our clients expect from Solusta. The Impact Well-trained hosts and hostesses significantly enhance the guest experience, creating a welcoming atmosphere and ensuring smooth event execution. Positive feedback from clients and guests highlights the success of our training program. Conclusion At Solusta, our commitment to excellence is reflected in our rigorous training program. By equipping our team with the necessary skills and knowledge, we ensure every event is executed to the highest standards, consistently delivering exceptional experiences for our clients and their guests. Join the Conversation: What’s your take on the importance of training in hospitality? Share your thoughts in the comments below! Follow Solusta for More Insights: Stay updated with the latest in event planning by following Solusta. Let’s create exceptional experiences together! #Training #Solusta Connect with Us: Engage with our team and learn more about our commitment to excellence by visiting our website Solusta.com or connecting with us on LinkedIn.

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The tourism sector can thrive and grow significantly by harnessing the full potential of AI. ✨ Our CEO & Founder, Mirko Lalli, highlighted the abundant opportunities and possibilities in a recent interview with the German National Tourist Board. Watch the full video here: https://lnkd.in/d8aGB23s

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Marco Grenz from Stripped Pizza emphasizes the importance of people in the hospitality industry. He believes that building trust and maintaining consistency are crucial for success. You can hear more about his thoughts by checking out the full conversation in the links provided in the comments section. #swisshospitality #restaurant #hospitality

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𝗗𝗢𝗠 𝗧𝗮𝗽𝗸𝗲𝘆 𝘅 𝗖𝗹𝗼𝗰𝗸 𝗣𝗠𝗦+ 𝘂𝗻𝗶𝘁𝗲 𝘁𝗼 𝗼𝗳𝗳𝗲𝗿 𝗴𝘂𝗲𝘀𝘁𝘀 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗵𝗼𝘁𝗲𝗹𝘀 Imagine a hotel with access on-demand, where guests are admitted to their rooms without waiting for a physical key. This vision is becoming a reality, thanks to the integration of the hotel management platform, Clock PMS+ and DOM Tapkey’s access control. 𝗙𝘂𝘀𝘀-𝗳𝗿𝗲𝗲 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗔𝗰𝗰𝗲𝘀𝘀 𝗳𝗼𝗿 𝗚𝘂𝗲𝘀𝘁𝘀 Picture this: a guest books their stay, with Clock PMS+ working in the background, and before they even arrive, they receive a secure digital key on their smartphone, courtesy of DOM Tapkey. No more frantic searches for misplaced keycards or frustrating waits at the front desk. It's like having an online concierge at their fingertips. 𝗧𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 The Clock PMS+ and DOM Tapkey integration combines the advantages of mobile access with a comprehensive property management system. This ensures a seamless and secure experience for every guest, from the moment they book until they depart. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗳𝗼𝗿 𝗛𝗼𝘁𝗲𝗹𝘀 This seamless digital access solution offers a host of benefits for hotels: • 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗔𝗰𝗰𝗲𝘀𝘀: Guests are provided with secure, smartphone-based access from check-in to check-out, tailored to each guest, room, and time period. • 𝗦𝗶𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗱 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Hotels can free themselves from the hassle of managing physical keys and focus on delivering exceptional hospitality. The seamless synchronisation between systems automates access control, aligning with guest arrival and departure. • 𝗖𝗼𝘀𝘁-𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲: The digital key system removes the need for physical key cards and their associated costs. • 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗲𝗱 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Access permissions are automatically generated from the booking, guaranteeing a warm and convenient welcome. Guests can access their rooms quickly upon arrival, enhancing their experience. • 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Hotels maintain complete control over access with secure digital keys powered by DOM Tapkey. The advanced encryption and secure technology eliminate the risks of lost, stolen, or copied keys, ensuring guest safety. It's a win-win for both hotels and their guests. Hotels gain peace of mind, while guests enjoy the flexibility and ease of on-demand access. It's a glimpse into the future of hospitality, where technology and convenience come together to create a delightfully smooth experience. So, get ready to say goodbye to the traditional hotel key and hello to a new check-in experience – powered by the integration of Clock PMS+ and DOM Tapkey. #HospitalityTechnology #MobileAccess #GuestConvenience #FutureOfHotels #KeylessEntry #PMSIntegration #AutomatedAccess #GuestJourney Want to know how #weDOMore for security? Follow us on LinkedIn

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🌟 Today, we present our topic of the week with best practices for tourism professionals. We look forward to your feedback and opinions on our topics! 🔍 Is working from home possible in the hotel and hospitality industry❓ 🙋We recommend exploring this topic. Employees, especially those from Generation Z, increasingly value this. Not only homeoffice, but also flexibility at work, such as the possibility of a workation, i.e., working from a different location for a period of time. Large hotel chains, in particular, can offer this flexibility to their employees. It's important to understand what employees want, as their requirements change with different life phases. 💡 Appreciation is the key to employees enjoying their tasks! #falktours #BestPractices Giovanni Cocco Gabriele Mery Nadine Kruselburger Marcus Juppe Robert Zug Nadia Albertini Marlene Roniger Andreas Arquin Agnieszka Maszner-Paprocka

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Our summer tourism insights for 2024 🌞🧳 Alongside Amigo Tours and Best of Switzerland Tours AG we uncovered very interesting insights of this year's summer traveler. Read below ⬇️👀 #touroperators #onlinereviews #tourism #tourismindustry #onlinereputation #onlinereputationmanagement #tourreview #summetravel #summer #summertourism #summertraveler

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🎤🏨 Taylor Mania: Boost Your Hotel's Revenue During Major Events🌟 As Taylor Swift's concert in Vienna demonstrates, major events can significantly boost local hospitality demand. Tickets are sold out, and Vienna's hotels have experienced a surge in bookings. This is an example of how major events can boost both revenue and occupancy rates. Here are some strategic tips to capitalize on such opportunities: 𝐄𝐯𝐞𝐧𝐭 𝐂𝐚𝐥𝐞𝐧𝐝𝐚𝐫𝐬 📅 Stay informed about upcoming events in your city. High-profile concerts, sports events, and festivals can attract thousands of visitors. Plan your marketing and pricing strategies around these dates. 𝐃𝐲𝐧𝐚𝐦𝐢𝐜 𝐏𝐫𝐢𝐜𝐢𝐧𝐠💲 Adjust your room rates based on demand. Implement dynamic pricing models that allow you to increase rates as event dates approach and demand spikes. Ensure your pricing remains competitive yet maximizes profitability. 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐏𝐚𝐜𝐤𝐚𝐠𝐞𝐬 🎁 Create event-specific packages. Include transportation to the venue, early check-in, late check-out, or themed amenities. Tailored packages enhance the guest experience and encourage longer stays. 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞 𝐋𝐨𝐜𝐚𝐥𝐥𝐲 🤝 Partner with local businesses and event organizers. Offer exclusive deals for event attendees or collaborate on promotions. This not only increases your visibility but also provides added value to guests. 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞🌐 Ensure your hotel is easily found online when people search for accommodation related to the event. Invest in SEO, update your website with event-related content, and utilize social media to attract potential guests. 𝐆𝐮𝐞𝐬𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 😊 Focus on delivering exceptional service. Event attendees are likely to return if they have a memorable experience at your hotel. Positive reviews and word-of-mouth can drive future bookings. 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞 𝐃𝐚𝐭𝐚 📊 Analyze booking patterns from past events. Understanding peak booking times and guest preferences can help you refine your strategies for future events. 𝐇𝐨𝐰 𝐚𝐛𝐨𝐮𝐭 𝐰𝐞 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 𝐞𝐯𝐞𝐫𝐲 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐨𝐜𝐜𝐚𝐬𝐢𝐨𝐧 𝐢𝐧𝐭𝐨 𝐚 𝐜𝐡𝐚𝐧𝐜𝐞 𝐭𝐨 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐞 𝐫𝐞𝐯𝐞𝐧𝐮𝐞, 𝐮𝐭𝐢𝐥𝐢𝐳𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐫𝐚𝐧𝐠𝐞 𝐨𝐟 𝐨𝐩𝐭𝐢𝐨𝐧𝐬 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐢𝐧 𝐒𝐞𝐞𝐤𝐝𝐚'𝐬 𝐩𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨? 🚀

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It took 8 seconds. #zerocost #highimpact #ai If you're in hotel operations, there are 50 ways to use AI everyday. At your daily stand up, ask everyone their vision for today, and they say "good energy". Use ChatGPT on your phone to create an image of "a group of people in a hotel setting enjoying positive energy" - #this below is what was generated when I just did it... it took 8 seconds. Next time, teach a housekeeper how to do it, then your chief engineer... Other hotel ops AI ideas, please share. #hospitality #creativity #leadership #opportunity #mentors #hotels #jobs #FoodService #entrepreneurship #ideas

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🌍 Join us in shaping the future of tourism sustainably! TOFTigers in partnership with Travelife, brings you exclusive sustainability trainings and video seminars tailored for tour operators to empower them and enhance their sustainability expertise to new heights. 📚 What will you learn? - Understand the essence of sustainability in tourism. - Identify and mitigate environmental, social, and economic impacts. - Discover actionable strategies for transport, accommodation, excursions, and customer communication - Set achievable sustainability targets and measure success. - Uncover your unique sustainability selling points. - Effectively communicate your sustainability achievements to clients and utilize them for business growth. 💡 Using what you've learned: - Receive ongoing support through the Travelife sustainability system. - Implement acquired knowledge and tools to enhance your business sustainability. - Gain recognition for your sustainability efforts, boosting competitiveness in global markets. Embrace the future of tourism by becoming a catalyst for positive change. Register now for the Travelife sustainability trainings and embark on a journey towards a greener, more responsible travel industry! 🌿 #SustainableTourism #TravelifeTraining #SustainabilityInAction #sustainabilityinbusinesses #responsibletravel #ResponsibleTourism #travelife #toftigers

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Whether Cologne, Munich, Düsseldorf or any other city - choosing the right #eventlocation is a crucial step in event planning and creates the framework for an unique experience.💥 The choice of venue not only influences the atmosphere and character of the event, but also the overall logistics and the experience of the participants.  As such, it is a complex process that requires careful planning and consideration of many factors. But when all elements work together harmoniously, a well-chosen venue can have a significant impact on the success of an event and make it an unforgettable experience. To make your job easier and the whole process less time-consuming, you will find many helpful articles in the blog section of our website. These will not only explain the general planning steps of an event, but also summarize the best event locations for several cities!🏙️ Check out the link in the comments and turn your event into an unforgettable memory!✨ #eventsprofs #miceindustry #eventagencycologne #eventlocationmunich #eventlocation

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Hotel revenue leaders understand that upselling is a powerful tool for driving revenue and profit. With their deep industry knowledge, they can easily recognize and articulate the value that innovative solutions like UpsellGuru bring to their properties. Don’t just take our word for it—see the outstanding reviews by actual users on Hotel Tech Report. Isn't it time you unlock your hotel's upselling potential with a partner trusted by hotel senior leaders worldwide? #hotelrevenue #revenuemanagement #hospitalityupselling #upsellguru

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