We won the K5 - Future Retail Award! 🎉 A huge thank you to everyone who voted for us and helped make this happen. This award means the world to us and reflects our dedication to putting customers first and shaking up the E-Commerce and Retail game. A big shoutout to our fellow nominees Deutsche Telekom, gominga, ODOSCOPE and FactFinder and congratulations to all winners in the other categories. Thank you to the jury for selecting us representing the Customer Experience category and to our incredible team, for all the hard work and launching zenloop 2.0 in record time. To Verena Schlüpmann and team at K5, what a fantastic event you made happen. We are over the moon! #CustomerExperience #K5Awards #zenloop #FutureRetail #Innovation
zenloop
Technologie, Information und Internet
Best in class CX & Action Management Platform powered by AI | Winner of the K5 COMMERCE AWARD 2024 "Customer Experience"
Info
zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes & clusters it with the help of artificial intelligence & derives customized & personalized measures to retain satisfied customers & win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring & Jochen Schweizer. zenloop is a https://saas.group brand. _____________ WORKING @ ZENLOOP For our fast growing Software-as-a-Service solution we are always on the hunt for motivated & talented people to help us further write our success story. As part of our team, you will focus on our goal of becoming the leading experience management platform in Europe & on your personal development in your daily work. This is how it looks: - Challenging, varied tasks in a dynamic & innovative, but familiar environment - A fast learning environment with the opportunity to grow together with us as a company & our motivated, international team - A lot of responsibility & creative freedom for your own topics - Experienced founder & management team who care about you & your tasks - Comprehensive & structured onboarding + regular feedback sessions to support your individual development - Open culture - Fixed training budget/year + fixed team event budget/quarter - Company events, lunches & company offsites Join our great team, accelerate your personal growth, and help companies to perfect customer relationships: https://saas.group/career/
- Website
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https://www.zenloop.com
Externer Link zu zenloop
- Branche
- Technologie, Information und Internet
- Größe
- 51–200 Beschäftigte
- Hauptsitz
- Berlin
- Art
- Kapitalgesellschaft (AG, GmbH, UG etc.)
- Gegründet
- 2016
- Spezialgebiete
- Net-Promoter-Score, Feedback Management, CustomerExperience, Customer Listening, SaaS, eCommerce, Customer Experience Management, Customer Success, Product Management, User Experience, Net Promoter Score Data & Surveys, Survey Tool, Action Management, Customer Experience Management, CXM und CEM
Produkte
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Customer Experience and Action Management Platform
CEM-Software (Customer-Experience-Management)
CXM is broken. Switch to Action Management! Collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation. Time for CX teams to be the heroes in innovation management: Win Back Dissatisfied Customers Automatically segment customers for win-back based on tiers and intelligent tags generated through text and sentiment analysis Boost Loyalty and Advocacy Direct your true fans to review platforms and create workflows to drive inspiring brand advocacy activities Lead Customer-Centric Innovation Act on customer insights. Prioritize impactful CX initiatives and trigger actions with the right stakeholders on board from the beginning Share results Make sure customers know their voice has been heard and set expectations regarding ongoing initiatives
Orte
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Primär
Wegbeschreibung
Habersaathstraße 58
Berlin, 10115, DE
Beschäftigte von zenloop
Updates
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Last week our team came together in Berlin to celebrate our K5 - Future Retail Award, because without the team this wouldn't have been possible! 🚀
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"... die 10 besten Lösungsanbieter des Future Retail gekürt" - und zenloop hat den Award in der Kategorie Customer Experience entgegennehmen dürfen. Das war das Sahnehäubchen auf der K5 - Future Retail-Torte, und was für eine Torte. Verena Schlüpmann & Team, wir danken nochmal vom Herzen, und gratulieren unsere best-in-class Mitgewinner parcelLab, minubo, LEAP Digital Marketing GmbH, SAIZ, Seven Senders, Tradebyte, countX, Algolia, Shopware.
Das sind die Gewinner des K5 COMMERCE AWARD 🏆 Im Rahmen der K5 Konferenz letzte Woche wurden auf dem K5 COMMERCE AWARD, powered by Henning Heesen & Company® und moderiert von Verena Schlüpmann und Bella Wondra, die 10 besten Lösungsanbieter des Future Retail gekürt. 🥁 Und hier sind sie, die glücklichen Gewinner der 10 Kategorien 🥁 Customer Communication: parcelLab Customer Experience: zenloop Data & BI Solutions: minubo E-Commerce Agency: LEAP Digital Marketing GmbH Innovative Tech Tools: SAIZ Logistics & Fulfillment: Seven Senders Omnichannel Solution: Tradebyte Payment & Financial Services: countX Search & Marketing: Algolia Shopsystem & Marktplatztools: Shopware Herzlichen Glückwunsch an alle Gewinner und ein großes Dankeschön für die zahlreichen Bewerbungen im Vorfeld! 🚀 Unser tiefster Dank gilt selbstverständlich auch der K5 Community für das engagierte Public Voting und unserer Fachjury für ihre Zeit und Expertise! 🫶
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Come and meet us at K5 - Future Retail today & tomorrow! Our Masterclass with Lena Eickers from Thalia Bücher GmbH starts today at 3:30pm in Room 11, presented by our CEO Lisa Rentrop. Looking forward to meeting you all. #teamzenloop # k52024
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We are excited to welcome gastivo portal GmbH as one of our new customers at zenloop! 🎉 With the help of the zenloop CX platform, Gastivo will be able to further improve its user-centered and data-driven product development. We are thrilled that Gastivo can offer their customers added value and address their needs more effectively thanks to zenloop surveys. We look forward to our joint projects and a successful collaboration! 🚀 #Gastivo #zenloop #CustomerExperience
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Meet us at K5 - Future Retail Conference next week! We are excited to attend the various Masterclasses and meet with our fellow CX Experts to exchange ideas and showcase our newest product update launching next week. If you're interested in having a chat over coffee, book a slot here: https://lnkd.in/d9VnZrR3
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Next week the entire zenloop Team will be in Berlin, we would love to meet you! We will be hosting this year's "Retail Tomorrow: 4 Ways to Leverage AI in Retail & Ecommerce" Event on June 24th at 6pm in the Merantix AI Campus. With more than 150 tickets already taken, we only have a few more tickets left. Attending will be brands such as: HelloFresh, Tesla, Kiko, Xing, Internetstores, MediaMarkt and many, many more. Secure your seat here: https://lnkd.in/dF8VXZan On Tuesday & Wednesday we will be attending this year's K5 - Future Retail and can’t wait to see the newest trends in E-Commerce. Want to meet our CEO Lisa Rentrop in person and have a chat about boosting your customer experience with zenloop? Schedule a meeting here: https://lnkd.in/d9VnZrR3 We will also host a Masterclass with Thalia Bücher GmbH at the K5 Conference on Tuesday at 3:30pm. Come and join our Masterclass: "Thalia wins back more than 70% of dissatisfied customers with WOW moments – and shows you how!"
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In less than 2 weeks we will host this year's "Retail Tomorrow" Event at Merantix AI Campus in Berlin on June 24th and would love to have you! ⭐ Our 15-minutes flash-keynotes are: Ali Naqi Shaheen - CTPO, zenloop The AI Disruption: Transforming Ideas into Reality at Lightning Speed Jonathan Heuser - Design & Marketing Lead, GLS/NXT AI Innovations in Marketing: Enhancing Engagement and Performance Philipp Müller 🚀 - CEO, Signatrix “Shine a light” on physical retail: Use existing cameras to understand stores in real-time Jaime Gomez- Co-founder, Looks How AI-powered immersive experiences will change eCommerce Collect your free ticket here: https://shorturl.at/Mh2EI #k5 #furtureofretail #customerexperience #eventberlin
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AI is revolutionizing how we capture and analyze consumer data! That's just one of the key takeaways from our Webinar in collaboration with parcelLab and our very own CTPO Ali Naqi Shaheen as speaker. Missed the live session? No worries! Watch the recording now: https://bit.ly/3UWeALw
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🚀 Save your seat for our upcoming Event at the Merantix AI Campus in Berlin on June 24th "Retail Tomorrow: 4 Ways to Leverage AI in Retail & E-Commerce"! Our 15-minutes flash-keynotes are: Ali Naqi Shaheen - CTPO, zenloop The AI Disruption: Transforming Ideas into Reality at Lightning Speed Philipp Müller 🚀 - CEO, Signatrix “Shine a light” on physical retail: Use existing cameras to understand stores in real-time Jaime Gomez - Co-founder, Looks How AI-powered immersive experiences will change eCommerce Jonathan Heuser - Design & Marketing Lead, GLS/NXT AI Innovations in Marketing: Enhancing Engagement and Performance Limited spots available - secure yours today: https://shorturl.at/X8niP #k5 #furtureofretail #customerexperience #eventberlin