SupportDesk
vsHiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
- Custom Views
- Processes Unlimited
- Ticket Categories
- Timesheets & Activities
- Language Support
- Dictionary Unlimited
- Customer Self Service 100 Unlimited
- Additional Custom Fields
- Web Forms Designer
- LDAP Connector
- SLA Management
- Software Licence Manager
- Email Outgoing & Incoming
- Reports
- Quick Reports
- KPI Monitor
- Configuration Management
- Product Database
- Inventory/Asset Database
- Service Catalogue
- ITSM Configuration
- Incident Management
- Problem Management
- Change Management
- Request Management
- Release Management
- Operations Management
- Facilities Management
- Financial Management
- Contract Management
- Purchase Order
- Accounts
- 3rd Party SLA Monitoring
- CRM
- Contact Profiling
- Marketing Campaigns
- Opportunity Management
Pricing Info
Pricing Info
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module*
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
- Problem Management
- Change Management
- KPI Monitor
- Inventory/Asset Database
And more.
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
- Suppliers
- Contract Management
- Purchase Orders
- Accounts
- 3rd Party SLA Monitoring
- Request Management
- Release Management
- Operations Management
- Facilities Management
Integrations
Integrations
SupportDesk supports integrations with the following business systems and applications.
- JIRA
- LANDesk
- Centennial
- Microsoft System Center Service Manager
- LDAP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newport City Council, Avenir Telecom, Concorde IT Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Company Email
support@houseonthehill.com
Contact No.
Company's Address
127 Stockport Road, Marple Cheshire, England, SK6 6A
SupportDesk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Shared inboxes
- Email delegation
- Automated assignment
- @mentions
- Email tags
- Collision alerts
- Shared drafts
- Activity timeline
- Email templates
- Email notes
- Workload distribution
- Views
- Customer service workflow automation
- Customer satisfaction survey
- SLA and business hours
- Query assignment and tracking
- Analytics and custom reports
- Roles and permissions
Pricing Info
Available pricing plans: LITE – $15/user/month (billed annually)
LITE
- Email management tooltip
- 2 Shared inboxes with Email, Voice, WhatsApp channels
- Live Chat tooltip
- Knowledge Base
- Team collaboration tooltip
- Round-robin auto-assignment
- 1 SLA policy and violation reminder
- Conversation reports
- Asana, Jira, Slack, QuickBooks app integrations
- iOS & Android mobile apps
- Onboarding and 24X7 support
PRO – $49/user/month (billed annually)
- Everything in LITE
- 5 Shared inboxes with email
- Chatbots
- Round-robin assignment with assignment limits
- CSAT Survey
- Analytics tooltip
- No limits on SLA policy and violation reminder
- SLA reports and business hours
- Harvey AI Bot tooltip
- Hiver APIs
- Salesforce and Zapier app integration
ELITE – $79/user/month (billed annually)
- Everything in Pro
- Unlimited shared inboxes with email
- Skill-based auto-assignment
- HIPAA compliance
- Okta app integration
- Dedicated success manager
- Call-back support
- Uptime SLA
- Quarterly team training
- Custom build hours
Custom Quote – for users with more than 50 seats
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Both SupportDesk and Hiver were reviewed by a team of reliable B2B experts who prepared a full analysis of all important aspects of each product. Their final rating was calculated with unique SmartScore algorithm that calculates an individual partial score to each element such as: main functionalities, client support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect important to a business so we make an effort to pay attention to all facets of a solution before giving it a final rating.
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