From crystal field theory, the splitting of the degenerate $d$ orbitals gives the opportunity for electrons to be promoted, and therefore absorb some light. The colour of the complex is then determined by the light that is not absorbed. However, this doesn't make much sense to me.
In physics, when electron promotion occurs, it is the falling of the electrons back down that gives the colour we see. Hence, when a certain wavelength of light is absorbed, when the electron falls back down again from the higher $d$ orbital, that same wavelength of light should be emitted, so why do we see the complement? Do electrons not fall down?
My intuition of colour from physics seems to contradict crystal field theory.