LIKE MAGIC

How many tools does it take to #unlockhospitality? Just one that works #likemagic. Watch me!

WE ARE #UPNXT! Sharing inspiration and knowledge, making contacts, exchanging ideas, honoring and celebrating the hospitality industry together. And all this in a lovely atmosphere! Once again congratz to the amazing @UPNXT Hospitality Festival Team for creating such a gem of a festival! 💎 We are proud to have partnered with you. If you happen to be around today 👉 catch us up! #InnovationInHospitality #UnlockHospitality #LikeMagic #upnxtHospitalityFestival

We had quite a moment at MM:NT last week. 🎊 Many thanks to RONALD M. ARNDT for hosting this great, entertaining live talk with Matthias Niemeyer (Managing Director, Adina Apartment Hotels Europe) and Thomas Leib (Head of Häfele Hospitality Solutions, Häfele SE & Co KG), who provided some inspiring insights and exciting perspectives on what's ahead. The MM:NT Berlin by TFE Hotels is a mini-hotel in Berlin that will constantly evolve in response to feedback from guests. Or as operators like to put it: "a first of its kind mini-hotel laboratory, allowing guests to shape their own stay and actively change hospitality trends". We are proud to be a part of it and to help shape the future of the hospitality industry together with our partners. It is also a great opportunity for us to experience LIKE MAGIC live and in action. 🤜 ⭕️ 🤛 Häfele SE & Co KG, Adina Apartment Hotels, LIKE MAGIC, Alica Götz, Dennis Nachtigall, Janek Gensch, Philippa Wagner, ACMEBWM Designers & Architects, HATO, HOTEL-PODCAST.COM, Frederik Ferschke #InnovationInHospitality #unlockhospitality #likemagic #FutureHospitality

New week, new opportunity to shape, unfold, unlock hospitality like magic! ✨ We are proud to be partnering with Mews and showcase our collaboration at UNFOLD on May 29, 2024 in Amsterdam. 🤜🤛 👉 #Unfold is an annual hospitality tech forum hosted by Mews. The fifth edition will bring together hundreds of the industry's most inspiring innovators, visionaries and thinkers to the Muziekgebouw in Amsterdam. 900+ top level attendees 20 insightful sessions 1 full day of inspiration Check for👇 Info & tickets: https://mewsunfold.com/ Agenda: https://lnkd.in/dZFzvgqX #InnovationInHospitality #unlockhospitality #likemagic #mews #mewsunfold #comeflywithus #toAmsterdam

YAAAAAAAAAAAAAAAAAAYYYY!!! This is what winners look like! 😜🏆🤵🏻🤵🏼♀️ And no, we really didn't just dream it. Last night we won the Serviced Apartment Award in the "Innovative Use Of Technology" category and we couldn't be prouder! Many thanks to the judges and congratulations to all the winners and fellow nominees, such as AltoVita, Charles Hope Apartments, Duve, ReloQuest, Inc., SilverDoor - Carbon Calculator & The Ascott Limited - Cubby A very special congratulations goes to our friends from Stay KooooK Bern Wankdorf, who also won with their great concept in the category "Best property 21 to 70 units". Same roots, same passion for innovation in hospitality. Massive thanks also to International Hospitality Media Limited(IHM) for hosting such a great event! Nuff said, let's celebrate! 🎉🍾🎊 Markus Feller, Salome Ramseier, Katharina Kunze, Marco Meier, Patrick Camele, Beat Kuhn, Kevin Cocco, Cyril Gabathuler #unlockhospitality #likemagic

Meet Lisa! This is Lisa. Well, at least how Lisa imagines herself. 🤯 We teamed up with ONSEI GmbH to put together a truly revolutionary setup for our client McDreams Hotel GmbH. 👉 'Lisa' is a guest enquiries and bookings phone system powered entirely by #AI – capable of handling fully automated conversations regarding a range of common guest enquiries. These include questions concerning room availability, booking information, check-in and check-out, as well as requests for information about the local area. Results? ☎️ Lisa is handling half of routine guest phone calls entirely on its own. 📉 Number of calls to the front desk halved. 🦾 McDreams’ overall operational workload reduced by a third. 📲 Number of guests following an all-digital guest journey increased by 50% 🗂️ Personnel expenses for administrative tasks reduced by 80% 💰 €600,000 in savings generated this year. 😃 Employee satisfaction increased. Ralf Bonin, Director Operations at Mc Dreams: “Lisa is not your run-of-the-mill automated phone service. She is much more like a living, breathing member of the team who can be entrusted to both communicate with and advise guests, as well as carry out tasks for them. We've always prided ourselves on being quick to adopt technology, but nothing comes close to the impact of Lisa and Like Magic - both in terms of improving the guest experience and the employee experience." Markus Feller, CEO, LIKE MAGIC: “Lisa is very much a glimpse into what lies ahead for the broader hospitality sector. McDreams, like ourselves, has realised that the future of industry lies in harnessing technology that not only enhances the guest experience, but also nurtures a happy and fulfilled workforce focused on working with their empathic strengths.” #LeaveItToLisa #InnovationInHospitality #unlockhospitality #likemagic #onsei #mcdreams

🎉 Woohoo, we've made it onto the shortlist for the Serviced Apartment Awards 2024. 🏆 What an honour to be nominated in the "Innovative Use Of Technology" category amongst such great fellow nominees as AltoVita, Charles Hope Apartments, Duve, ReloQuest, Inc., SilverDoor - Carbon Calculator & The Ascott Limited - Cubby Congratulations to us all! 💪 The awards ceremony will take place on 23 May at the @Leonardo Royal Hotel London Tower Bridge and is hosted by International Hospitality Media Limited(IHM). Dress Code: Black tie and ball gowns Fingers crossed! Wanna cheer us up? 👉 Buy tickets here! https://lnkd.in/ghkWJrDf See all nominees: https://lnkd.in/d7_5vgve #servicedapartmentawards #InnovationInHospitality #likemagic

"Happy guests equal happy staff!" (vice versa) Many thanks to Today's Hotelier for giving us the opportunity to contribute our thoughts on "Effective leadership in a multi-generational hotel environment". How not to jiggle while juggling? 🤹🏻♂️ 👉 "Employees need intuitive solutions and the right tools to efficiently work so they can be there for the guests and fulfill their needs," said Markus Feller, chief executive officer of LIKE MAGIC, a SaaS hospitality management and communications provider. "Like guests, employees also need seamless experiences to service guests, and hospitality providers must evolve to survive. To succeed, it’s all about friendly and helpful human interaction on both sides – employees and guests." 💡 #unlockhospitality #likemagic #empoweremployees #seamless #digitalguestjourney

Wow, thank you so much for the lovely feedback and your great support, dear Karen Willey. We feel even more appreciated because it comes from you. ☺️ We couldn't agree more: LIKE MAGIC is all about making the industry better and creating better experiences for your guests and teams. 🙌🏼 Karen and Katie Tobin from Always Thinking created the Festival of Hospitality. We had the honor of being a part of it and sharing our thoughts on digital innovation and #AI in hospitality. And we can tell you, it is hands down one of the most innovative, exciting and impactful formats out there right now – intimate experiences focused on innovation, inclusivity, community-building and fun that bring together pioneers and innovators from a diverse spectrum of backgrounds! Make sure you all check out https://lnkd.in/djcXAvBW #unlockhospitality #likemagic #digitalinnovation #InnovationInHospitality #FestivalOfHospitality #alwaysthinking ahead Markus Feller

The McDreams journey is a success story. And it is worth telling.   In their joint keynote at IHTF 2024, our CEO Markus Feller and Ralf Bonin, Director of Operations, McDreams Hotel GmbH share insights into the successful collaboration, address key challenges, present milestones and innovations to create maximum added value for guests and employees.   A few achievements to date powered by LIKE MAGIC: 🐙 Operational effort reduced by 1/3 🏆 Higher quality in the digital guest journey - 50% fewer desk calls 💰 EUR 600,000 savings p.a. (2024)   Keynote: April 17, 2024, 11:10 AM   👉 The International Hotel Technology Forum (IHTF) brings together senior players across Europe's top hotels to explore and assess how to integrate key tech products into their daily operation. 👉 1:1 meetings / Pioneering content / Inspiring speakers / Access to new technologies / Market intelligence   https://lnkd.in/eBhr9Tvp   #unlockhospitality #likemagic #mcdreams #innovationInHospitality #digitalguestjourney #guestexperience #employeesolution