We’re thrilled to see you at #QuirksNewYork! 🌟 Join us for an exciting presentation with IKEA where we'll be sharing a few tips on avoiding leftover screws in your next flat-pack adventure, but most importantly, how IKEA’s CX team analyzes 20 million customer feedback comments annually (link in the comments.) When? Wednesday ⏰ Time? 9:45-10:15 am 📍 Where? Room 4 Whether you're here for the insights or just the Swedish meatballs, we promise it will be worth your time. Also be sure to swing by our booth #510 and pssst - we’ve got a surprise or two waiting for you! Quirk's Media Stewart Tippler Pascal de Buren Lynn Stepanenko Kate Mazourik Tim Stierman Olga Smits-Möhlmann
Caplena
Softwareentwicklung
Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI
Info
Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.
- Website
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https://caplena.com
Externer Link zu Caplena
- Branche
- Softwareentwicklung
- Größe
- 11–50 Beschäftigte
- Hauptsitz
- Zürich
- Art
- Privatunternehmen
- Gegründet
- 2017
- Spezialgebiete
- Natural Language Processing, Computer Vision, Survey Analysis, text analytics, AI, Artificial Intelligence, content analysis , saas und software as a service
Produkte
![Hier klicken, um Caplena anzuzeigen]()
Caplena
Software für die Verwaltung von Unternehmensinhalten (ECM)
Have you ever spent countless hours tediously sifting through huge piles of customer feedback? Caplena.com uses Augmented Intelligence to drastically reduce the amount of time it takes to analyze large amounts of free text from reviews or responses to open-ended questions. Within minutes Caplena identifies topics and auto-tags your entire dataset, freeing you from repetitive categorization. Focus on what truly matters - producing deeper and more meaningful insights.
Orte
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Primär
Wegbeschreibung
Seefeldstrasse 104
Zürich, 8008, CH
Beschäftigte von Caplena
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Andrea D'Ambrosio
People Operations and Culture Specialist
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Maurice Gonzenbach
Co-Founder & Co-CEO Caplena (AI powered feedback analysis)
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René Stampfl
Product Enthusiast & Content Creator - Looking for a new startup challenge!
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Ferdinand Metzler
CEO & Co-Founder at Benetics
Updates
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Caplena hat dies direkt geteilt
SwissTech rocks: Caplena is a Zurich-based B2B SaaS company specializing in feedback analysis for B2C enterprise customers and research agencies. The company has developed a product that combines proprietary and third-party Generative AI algorithms to analyse customer feedback from surveys and online reviews in depth. #swisstech #technology #innovation #feedback #feedbackanalysis #customerexperience #cx #customerinsights #marketing #saas Maurice Gonzenbach Yves Arnet Ferdinand Metzler Kate Mazourik Pascal de Buren René Stampfl Sheila Bugal Misel Marusic Andrea D'Ambrosio Anna Maria Schletter Mark T. Marco Milanta Bogdan Hodorog Lynn Stepanenko Aykut Burak Şafak Charisse C. Onur Elibol #fundingnews ##venturecapital Inveready Aniol Brosa Adrià Roca Valls
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Happy to be Silver Sponsors of Quirks New York next week! Don't miss our co-presentation with #IKEA on Wednesday, 9:45-10:15 am in Room 4 🚀 Tim Stierman Olga Smits-Möhlmann Pascal de Buren
Thank you to the silver sponsors of the #QuirksNewYork event, Zappi, Veylinx, Sago, Reach3 Insights, Rakuten Insight, Highlight, Caplena and BAMM! The biggest #QuirksEvent of the year would not be the same with the support of sponsors like you. Learn more about the Quirk’s Event – New York at https://lnkd.in/d-aKqiUY
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Excited to see everyone at #QuirksNewYork! 🌟 Join us for an awesome presentation with IKEA on Wednesday, 9:45-10:15 am in Room 4. Don't miss it! 📅🛋️ #EventAlert #IKEA #NYCEvents
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Congratulations to Jonathan Oakeley for winning our #IIEXGame 🚀✨
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#IIEXAmsterdam has been an absolute pleasure. Did you catch our presentation with IKEA 🛠️🌐? Greenbook
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Join us at IIEX Europe in Amsterdam for an exciting talk on how IKEA leverages customer feedback to drive excellence! 🗓️ Conference Date: June 25-26 ⏰ Time: Tue Jun 25, 4:35 PM - 4:55 PM GMT+2 📍 Location: Blue Stage Talk Title: How IKEA Analyses 20M Pieces of Customer Feedback Annually Discover how IKEA, renowned for selling over a billion meatballs annually, uses customer feedback to perfect not just their Kötbullar but every aspect of their business. With over 450 stores in 63 countries, IKEA faces the challenge of assembling the big picture while capturing nuanced feedback—even with advanced technologies like LLMs. Key Takeaways: Which topics to track over time to capture trends. How to provide AI with the necessary context and measure its aptitude. The transformative impact of actionable insights. 📢 Speakers: Maurice Gonzenbach, Co-Founder, Caplena Olga Smits-Möhlmann, IKEA Retail Experience Insights Leader, IKEA Tim Stierman, Digital Product Leader CX Platform, IKEA Find the full agenda here https://buff.ly/4aPWAY4 . Don’t miss out on this insightful session! #IIEXEurope #CustomerFeedback #IKEA #DataAnalytics #CustomerExperience #AI
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Wir laden Sie herzlich zur #BestPracticeSession mit Maurice Gonzenbach und Simon Bühler ein. Erfahren Sie mehr über die Quantifizierung offener Nennungen durch LLMs und deren Chancen, Limitierungen und Anwendung bei Swisscom 🚀 Wann? 6. Juni 2024 Wo? Zürich Marriott Hotel Anmelden -> auf www.swisscrf.ch
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Caplena hat dies direkt geteilt
Ich freue mich, auf die bevorstehenden Präsentation am Swiss Customer Relations Forum am 6. Juni 2024! 🎉 Gemeinsam mit Maurice Gonzenbach werde ich über ein spannendes Thema sprechen: "Quantifizierung offener Nennungen durch LLMs: Chancen, Limitierungen und Anwendung bei Swisscom". 📊 #SWISSCRF #LLMs #KünstlicheIntelligenz #Swisscom #Caplena
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Save the date! We're excited to announce our sponsorship of the #CustomerExperienceConference in Berlin on June 4th. Let's gather for some insightful discussions and networking opportunities. See you soon! 🌟 #CXConference #BerlinBound Impactic Global GmbH Pascal de Buren
Prepare to join us at our Customer Experience Conference in Berlin on June 4th, where you'll have the unique chance to network with more than 100 experts in the CX space from the world's leading companies. This carefully designed event offers not only critical insights but also hands-on strategies direct from the vanguard of customer experience knowledge. Our impressive lineup of keynote speakers includes Łukasz Borowiecki, PhD from 10 Senses, Thomas Kugel from Zalando, Thierry Dewambrechies from Stellantis, Pascal de Buren from Caplena, Florian Sölch from NTT DATA, Ruchi Shah from OLX, Christina Tessmer from BMW Group, Payal Mistry from Heidelberg Materials, and Aleksandra Swierzynska. We are excited to announce Alexandra Brockmann as the esteemed moderator for this incredible event! Don't miss out on this incredible opportunity to learn from the best in the business! Check out our conference website here: https://lnkd.in/dFbhhBJ9 See you then! #customerexperienceconference #CXDACH2024