You likely rely on many teams to bring you user feedback. Support is one of the most important. On top of answering questions, support agents need to find time to pass on that feedback. Ideally, they submit those feature requests quickly and provide the full context. Sooner or later, some feedback will get missed – it's inevitable. That's where Autopilot steps in. If you can rely on AI to automate that task, just imagine how much time your support team can save. Try it for free! #AI #customersupport #featurerequest #feedback https://bit.ly/3Rl4QIP
Canny
Technology, Information and Internet
Work from anywhere, Remote 12,275 followers
Canny helps software companies keep track of customer feedback to make better product decisions.
About us
Canny helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. Feedback is captured and organized in one place so it’s easy to pull insights. Canny’s feature set includes public or private feedback boards, scoring features to see priority, public changelog, and more. Add Canny to your existing workflow using integrations like Intercom, Zendesk, Salesforce, Jira, Github, Slack, and more. We have over 900 customers including amazing companies like CircleCI, ahrefs, and ClickUp. We usually have open roles and they're all listed here! https://jobs.canny.io/
- Website
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https://canny.io
External link for Canny
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Work from anywhere, Remote
- Type
- Privately Held
- Founded
- 2015
Products
Canny
Product Management Software
Canny helps software companies keep track of customer feedback to make better product decisions.
Locations
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Primary
Work from anywhere, Remote, CA
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831 N Tatnall St
Wilmington, Delaware 19801, US
Employees at Canny
Updates
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Canny reposted this
Ever wished you could read minds? Imagine knowing exactly what your customers think and need. 🧠✨ The voice of the customer (VoC) methodology helps you do just that! #VoC is about collecting and understanding customer feedback to improve your product. Here’s why it matters, according to Brosix CEO Stefan Chekanov: 💬 “VoC gives us real insights that help us create an even better customer experience. Without a nuanced understanding of our users, we’d be shooting in the dark, developing features without any real direction.” Adopt this mindset, and you’ll become the voice of the customer—a real champion of feedback and an advocate for your customers. 💪📈 Find out more in this comprehensive post by Canny. ➡️ https://lnkd.in/dcsVFVXz #CustomerFeedback #VoC #ProductManagement #CustomerExperience #CX #CustomerSuccess
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When you dreamed of being a product manager...we bet you didn't dream of this: • Manually copy-pasting feature requests from Intercom to a spreadsheet • Sifting through 200+ lines of customer feedback, trying to find patterns • Building features no one ends up using What other tasks do you wish you could avoid? #productmanagement
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Calling all customer success managers and account executives! Canny can now notify you in Slack when your accounts give feedback. Never miss an important feature request again. This feature helps you: • Quickly reply to feedback • Know what your users want instantly • Build better relationships with clients See how it works in Canny. https://bit.ly/3XTvdcI
Slack DMs for account owners | Canny Changelog
feedback.canny.io
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Imagine having a 1:1 with a product management expert you admire. 🤩 Reading product management blogs is kinda like that. You can get the latest info, trends, and hot takes on current topics. Check out our favorite PM blogs, featuring: • Intercom • Product School • HubSpot • The Product Collective • Reforge • Product Talk by Teresa Torres • The Review by First Round Capital • Canny • Department of Product • Roman Pichler's blog • Product Coalition • Girls in Tech, Inc. • Drift, a Salesloft company Happy reading (link in comments). 🤓 💻
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And just like that, the first half of 2024 is over. There's still time to crush your 2024 goals though! At the beginning of the year we put together these SaaS and product management trends, including: AI and ML revolutionizing productivity 🚀 Surge in low code/no code platforms 💡 Critical focus on security in SaaS 🔒 User-centric product management taking center stage 👤 Want to learn more about each of these? Check out our latest article for an in-depth look and expert insights (link in comments). Including experts like: • Chris Butler from Google • Sarah Hum from Canny • Inbal S. from GitHub • Emily Tate from Mind the Product • Tyler Tringas from Storemapper • Laia Martin Quintana from TeamUp • Debbie Chew from Dialpad • Owen Doherty from Orca Scan • And more! #saastrends #productmanagement #saas #predictions #forecast #ai
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Want to gather more valuable feedback? Check out our latest blog post on promoting your Canny board! Learn how to: • Set up and optimize your feedback boards • Engage users through email, social media, in-app, and beyond • Keep users informed and foster community discussions • Use AI features to streamline feedback management Featuring examples from: • ClickUp • tl;dv - AI Meeting Assistant • Missive • Vendasta All this + more tips right here (link in comments). 🌟 #AI #feedbackmanagement
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Give 20%, get 20%. That’s our new referral program. 🎁 Share Canny with your network and earn up to $1,000 per referral. Start referring today. You can find your unique link in your referral settings. https://bit.ly/3X9i6nk #rewardsprogram #referralprogram
Canny referral program | Canny Changelog
feedback.canny.io
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Reviews on sites like G2 and Capterra often contain valuable feedback. But, it’s tough to track it all. Our newest Autopilot feature solves that challenge. Autopilot’s AI can now find and extract feedback from ten new sources: • G2 • Capterra • App Store • Google Play • Trustpilot • Trustradius • Product Hunt • Salesforce AppExchange • WordPress • Shopify It instantly adds feedback from reviews to your Canny board. It will even deduplicate similar feedback 😮 No more combing through those review sites – connect your review site sources to Autopilot today! #AI https://bit.ly/4bCugZN
Review sources on Autopilot | Canny Changelog
feedback.canny.io
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Using ChatGPT for wedding vows is great. But how about using AI to build better products? We put together a guide that explains exactly how you can do that. You could automate so much through AI, including: • Customer research & segmentation • Feedback management • Roadmapping • Competitive analysis & monitoring • Project management Learn exactly how AI can help you here. ⬇️ 🤖 https://bit.ly/3KMnJAx #AI #productmanagement
How AI can help you build better products