iPad Firefox Account keeps getting signed out
Categories
(Firefox for iOS :: Firefox Accounts, defect, P3)
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(Reporter: owenw4rd, Unassigned)
Details
Attachments
(2 files)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0
Steps to reproduce:
Firefox on the iPad mini 4 is set to sync with my firefox account. Syncing bookmarks, history and open tabs.
Firefox Version 22.0 (17157)
iOS 13.3.1 (17D50)
Actual results:
Every few days my Firefox account gets signed out for no reason on the iPad mini 4. When I sign in again, I get an email about a new sign-on, like it's a new device (see attachment.)
It usually happens overnight. It only happens on the iPad mini 4, not the iPhone XS or Windows 10/Mac OS desktop browsers which are also synced to the same account.
On the Firefox Accounts page I see 12 'Firefox on iPad' devices listed. It keeps creating new devices every time this happens. The oldest device is from 3 months ago, so it's been happening for a while.
Expected results:
My Firefox Account should stay logged in indefinitely on all devices.
I disconnected all of the duplicate devices and disconnected/reconnected Sync on the iPad.
Have to wait and see if that will fix it.
Comment 3•5 years ago
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This should be fixed here : https://github.com/mozilla-mobile/firefox-ios/issues/6085. Thanks for the feedback.
Opening this bug again: it just happened again last night. It seems to be related to when the Wi-Fi signal is weak on the iPad.
My Firefox account got signed off after a page failed to load due to weak Wi-Fi signal. Signing in created a new device.
Comment 5•5 years ago
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The priority flag is not set for this bug.
:garvan, could you have a look please?
For more information, please visit auto_nag documentation.
Updated•2 years ago
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Description
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