Open
Bug 1443440
Opened 7 years ago
Updated 2 years ago
Unable to disconnect deleted account when password is required
Categories
(Firefox for iOS :: Firefox Accounts, defect, P3)
Tracking
()
NEW
People
(Reporter: SimonB, Unassigned)
Details
Attachments
(1 file)
150.86 KB,
image/png
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Details |
Build: 11.0(9379) Device: iPad Air 2 iOS: 11.2.5 Pre-requisites: - Signed in to FxA on iOS Steps to reproduce: 1. Open Settings 2. Tap on the "Firefox Account" (The email address) 3. Tap on "Manage Account & Devices" 4. Delete the account 5. Go back to Settings 6. From the debug menu, tap "Debug:require password" 7. Tap on the "Firefox Account" Actual results: - I am unable to disconnect the deleted account. I am only able to re-create the deleted account. Expected results; - I should be able to disconnect the deleted account and log in with a new account.
Comment 2•7 years ago
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On desktop I'm pretty sure that the client just disconnects automatically. iOS should follow suit, possibly firing this notification. https://hg.mozilla.org/l10n/gecko-strings/file/default/browser/chrome/browser/accounts.properties#l35 We'll test shortly at today’s Sync Fest.
Flags: needinfo?(rfeeley)
Comment 3•7 years ago
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We tested this in Sync Fest today and none of the operating systems deliver a perfect experience. Not many users delete their accounts, so perfect might be the enemy of the good. As a first step, I suggest that when the client detects that the account has been deleted it should simply sign out without notification. I'll refer to this as "ghosting". A more polished experience would look like this: When the user deletes the account: - The current device "ghosts" - Other connected devices disconnect from Sync -- They display a notification with the title "Sync Disconnected" and body "The account user@example.com has been deleted". -- If the user taps this notification, they are taken to an FxA page to recreate the account (see next attachment)
Comment 4•7 years ago
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Updated•6 years ago
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Priority: -- → P3
Updated•2 years ago
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Severity: normal → S3
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Description
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