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I tried to install ubuntu 22.04 from the windows store but I get the following error:

Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.
For information please visit https://aka.ms/wsl2-install
Press any key to continue...

however both the Virtual Machine Platform windows feature is enabled and so is virtualization in the BIOS. Can there be anything else causing this error?

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4 Answers 4

Reset to default
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Found this on another form online

Ran this command:

bcdedit /set hypervisorlaunchtype auto

rebooted and ubuntu launched. I didn't look into what the command actually does, so if someone would like to answer with additional details I'll accept the answer.

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  • That's good info, and I'd encourage you to self-accept when the option becomes available (probably 48 hours?). The bcdedit tool is what modifies the boot options for the Windows bootloader. hypervisorlaunchtype is what tells Windows to actually start the Hypervisor (a.k.a. "VM manager"), which in this case is the "Virtual Machine Platform". The default should have been auto already, but something had apparently changed that in the past. Glad you got it working!
    – NotTheDr01ds
    Commented Mar 13, 2023 at 12:59
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I'd definitely recommend trying @Dick's answer first if you are having this problem, but another option when this occurs is:

  • Go to Turn Windows features on or off in the Settings.
  • See if the Hyper-V option is selected, and deselect it if so.
  • Also deselect the Virtual Machine Platform at the same time.
  • Reboot
  • Re-enable the Virtual Machine Platform and reboot again.

Try WSL2.

If that works, and you need Hyper-V enabled on your system for other tasks, you should be able to:

  • Deselect Virtual Machine Manager
  • Re-select Hyper-V
  • Reboot

WSL2 can make use of either VMP or Hyper-V.

If the above doesn't work, at the very least you'll have some more data points for additional trouble-shooting.

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If you are running inside a Hyper-V VM, you need to run the following command on the host in a PowerShell command where <VMName> is your named VM.

Set-VMProcessor -VMName <VMName> -ExposeVirtualizationExtensions $true

From https://learn.microsoft.com/en-us/windows/wsl/troubleshooting

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All these didn't work for me. What worked for me was:

Restart ⇨ Goto BIOS ⇨ Search for anything related to virtualization on your machine.
⇨ Mine was called: AMD... ⇨ enable it.

It worked.

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