The first time I submitted an article to the journal "Software: Practice and Experience". It took a month and a half to make a decision. It didn't get to peer review. Only the decision.
The second submission took much longer (over 13 months). The journal is "Concurrency and Computation: Practice and Experience" (again, Wiley). I submitted the article on December 1, 2022. The decision was made on January 16, 2024. Again, no peer review. I wrote to the editorial office several times. They replied that they cannot find reviewers. At some point, the editorial office stopped responding. I didn't even know how to withdraw the paper to resubmit it to another journal.
Finally, after more than 13 months, it was rejected without review. I received a response from an Associate Editor. And all this time, after numerous emails (when I asked about the current status, and I was told that the paper was under review and they were looking for reviewers), in fact they weren't going to review it at all.
I've never encountered anything like this before. How common is this? How can I withdraw a paper for resubmission to another journal if it is stuck in such a situation?