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I have a Defender SN500-4CH v1.0 security system. For some reason I am not able to see the broadcast on it when I connect it to the world.

It would ask me to login, so I put the correct user name and password, and it just doesn’t play the video. Everything else works because I am able to change the settings on the system, but I just don’t get any video feed. I could manually see the video it records when I connect a monitor to the system, just not through the Internet.

It's not a problem with active x because i already installed that. I also have their video player which is supposed to stream the video on there but still no luck. I've tried multiple machines. I tried changing the port from 80 to 8080 and still no stream. I tried the other port the manual recommended too. I should even be able to stream this through my phone. I have set up all proper configurations and the right ports for streaming through the phone. I assigned it its own IP address. This is very frustrating because I just can’t figure why don’t I get video feed but I am able to connect to it remotely and change settings.

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According to page 43 of the official manual for the Defender SN500-4CH v1.0:

Every computer that is accessing the DVR will need to be configured to download and run ActiveX controls. This change only needs to be made one time on the computer that is accessing the DVR. This can be done by following either of the two methods below. Method 1 only affects websites that you specifically add to the trusted sites list. To change for all websites, use Method 2.

Which tells me that viewing video on your computer is not as simple as just pointing a web browser to the IP address and calling it a day. You need to have ActiveX controls installed and configured. Also you state this:

I tried changing the port from 80 to 8080 and still no stream. I tried the other port the manual recommended too. I should even be able to stream this through my phone.

Looking at the manual again it seems like the ability to view the video via mobile varies from device-to-device. Some devices require a Java .jar program to be installed, but there are also Apple iOS instructions as well when I look at page 62 of the manual:

  1. Open up Safari on the iPhone or iTouch.
  2. In the address bar type in: http://IPADDRESS/iphone.html. Ex. http://74.11.213.177/iphone.html. You will be prompted to enter a username and password. By default the username/password is admin/admin.

You can change each single camera you are viewing by selecting the active camera from the drop down Menu below. Channels 1-4 are available.

So my best suggestion for you is to see what you can see when you go to your security system’s IP address with the /iphone.html page appended to it like this; using 123.456.789.0 as an example IP address:

http://123.456.789.0/iphone.html
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    Thank you so much for your time and effort on helping. I could view it using /iphone.html appended to the address but I cant view the video the normal way without the "/iphone.html". I will check if it's active x but i remember already making sure its installed.
    – Beatle
    Commented Mar 10, 2015 at 23:02
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    Ok, so i just ran a virtual windows XP machine and it connects perfectly. All features work perfectly on the Windows XP machine. Just doesn't work on Windows 7. I guess this DVR is outdated. I will look and see if i could possibly upgrade the firmware
    – Beatle
    Commented Mar 13, 2015 at 20:36

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