Relevant Specs:
- Windows 7 Professional 64-bit SP1
- Outlook 2010 Version 14.0.7116.5000 (32-bit)
Original Symptom: In outlook, I attempted to search for an email but nothing ever returned and the indicator kept going like it was searching.
Attempted Resolutions: I investigated the search options and with some research noticed the Windows Service "Windows Search" (SearchIndexer.exe) was not running.
I attempted to start it but I receive this error message: "Windows could not start the Windows Search service on Local Computer. Error 1067: The process terminated unexpectedly."
The Event Viewer gives this error entry:
Log Name: Application
Source: Application Error
Date: 6/3/2014 11:02:05 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ***REMOVED FOR POST***
Description:
Faulting application name: SearchIndexer.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d019
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1677
Exception code: 0xc0000005
Fault offset: 0x000000000000940d
Faulting process id: 0x6a0
Faulting application start time: 0x01cf7f3cc83757c6
Faulting application path: C:\Windows\system32\SearchIndexer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 06424160-eb30-11e3-9555-843a4b07b336
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-03T15:02:05.000000000Z" />
<EventRecordID>602923</EventRecordID>
<Channel>Application</Channel>
<Computer>***REMOVED FOR POST***</Computer>
<Security />
</System>
<EventData>
<Data>SearchIndexer.exe</Data>
<Data>7.0.7601.17610</Data>
<Data>4dc0d019</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18229</Data>
<Data>51fb1677</Data>
<Data>c0000005</Data>
<Data>000000000000940d</Data>
<Data>6a0</Data>
<Data>01cf7f3cc83757c6</Data>
<Data>C:\Windows\system32\SearchIndexer.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>06424160-eb30-11e3-9555-843a4b07b336</Data>
</EventData>
</Event>
The regular windows search (from start menu) works fine, and if I reboot the machine the service starts up OK but as soon as it kicks off when I let the machine idle for long enough it crashes (same Event Viewer entry).
We also tried the Microsoft Utility to no avail. Has anyone seen this issue before?
We also tried the Microsoft Utility to no avail
- What Microsoft utility?