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My laptop from time to time displays the blue screen of death and performs a memory dump. When the laptop is rebooted from the memory dump, I get the follow error. I have since performed a system backup restore but still couldn't make the problem go away. Please help!

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033

Additional information about the problem: BCCode: 1e
BCP1: 0000000000000000 BCP2: 0000000000000000
BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041114-18954-01.dmp
C:\Users\Y470\AppData\Local\Temp\WER-73289-0.sysdata.xml

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from the Event Viewer I found the following errors

Critical: Kernel Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

1.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 041114-18954-01.

2.

WLAN Extensibility Module has failed to start.

Module Path: C:\windows\System32\IWMSSvc.dll Error Code: 87

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Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x74E50B01251D. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

Bluescreenviewer highlighted ntoskrnl.exe in red

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  • Information from Bluescreenviewer would be helpful but based on WLAN error it sounds like the problem is the WLAN device driver.
    – Ramhound
    Commented Apr 11, 2014 at 22:53
  • @Ramhound Thank you Ramhound, How can I get the information from the Bluescreenviewer? Every time the blue screen comes on, it automatically goes away after the memory dump, the time was too short to capture what was written on the screen
    – user22105
    Commented Apr 11, 2014 at 22:58
  • You just download it and post what drivers were loaded when the BSOD happen
    – Ramhound
    Commented Apr 11, 2014 at 23:03
  • @Ramhound the loaded driver ("in red" from Bluescreenviewer) is the ntoskrnl.exe
    – user22105
    Commented Apr 11, 2014 at 23:14
  • There were more drivers loaded. Update the question itself.
    – Ramhound
    Commented Apr 11, 2014 at 23:15

1 Answer 1

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Have you ran that C:\windows\MEMORY.DMP through a debuger like Windbg? It'll tell you what module is causing the problem, probably from that driver.

If you see it's caused by the WLAN driver then re-install or check for a later version

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