One of my parents work computers running Windows XP won't shutdown properly.
The computer is shutdown normally through the Start menu, but hangs on a system message. This problem occurs at every shutdown (and for some time now), so it's not related to any recent newly installed program.
I've blocked most crapware from starting up, so I'm not sure what could be causing it. From what I've found so far, it could be Roxio even though it's not being launched. I haven't tried booting in Safe Mode yet, but since I blocked almost everything non-essential, I wouldn't know what to look for.
I'd prefer not to force shutting down, as I'd rather figure out what's causing the problem.
Any suggestions on what to do next?